Diego

Business Development Representative

I worked as an SDR, looking for leads and doing prospecting using tools like google maps, chat GPT, Excel documents, yellow pages, the chamber of commerce among many other sources.

Contacted decision makers, doing outbound calls, sending emails, leaving voicemails, sending text messages through an AI enhanced dialer called NOOKS that used call sentiment.

Gathered information such as number of lines, phones, physical address, name of the company, their current internet and phone service provider, bill amount and if they had VoIP or Landline.

Booked appointments and then entered the information in the HubSpot CRM and submitted it for our account executives to have access to it and attend the meeting to introduce our AI enhanced VoIP, security and network management products to prospects.

Business Development Representative:

I was in charge of searching for leads also contact prospects and book appointments with the decision makers or business owners for our executive to meet with them and leave a business proposal.

I was contacting them through making outbound calls, emails, voicemails, text messaging, setting call backs and doing follow ups.

I learned in this company to do a lot of self-evaluation, improve the script, try different ways of approach, be able to get through the gatekeepers to have a word with the person who makes the final decision, use time efficiently during the calls, identify if the prospects are qualified to work with us.

I worked in the sales department for this campaign that also offered home and mobile services in the united states of a provider called spectrum, I was the top seller since day one that I started working there increasing the Numbers of the operation exponentially we bécame the Number one operation even Though we had competitors of other sites in Philipines and Pakistán that had been working more time with that client.

Retention Agent:

I worked for their retention campaign called Argo in which I was responsible of talking customers into continuing with memberships of beauty products like eyelash serums, wrinkle creams and also muscle supplements.