Diego

Sales Development Representative (SDR) — LATAM | SMB

Deel

Region: LATAM • Segment: SMB • KPI: 12 outbound SQOs/month

Motions: EOR, Contractors, Global Payroll, Deel HR • Languages: ES/EN

Generate outbound pipeline across MX/CO/AR/CL and more; multi-channel (calls, email, LinkedIn, WhatsApp) with consultative discovery.

Run pre-qualification discovery calls to surface pains (manual/fragmented payroll, compliance risk, multi-tool HR stacks) and align next steps.

Own Salesforce hygiene: logging, enrichment, and data quality to keep forecasts and handoffs clean.

Support inbound: triage demo requests, route to AEs, and secure time-bound next actions.

Craft bilingual messaging that drives replies; test hooks/CTAs and share learnings with the team.

Partner with AEs/CS/Marketing to tailor talk tracks by country, entity model (EOR vs. Contractors), and finance/HR priorities.

Track activity, conversion, and SQO attainment; iterate weekly to improve connect-to-meeting rates.

Selected highlights

Consistently at/above quota; avg 12 SQOs/month (vs. 12 target).

Tools: Salesforce, LinkedIn Sales Navigator, Google Workspace, Slack, Zoom, Cal.com, [your dialer], [email tool]

Skills: Email marketing • New business development • Cold calling • B2B • SaaS • Lead generation • Consultative discovery

Region: US Market

Segment: B2C

KPI: 10 SQL per month

Functions

- Use and maintain the Salesforce for data quality

- Support the Sales Team with prospect accounts

- Pre-Qualification discovery calls

Skills: Digital Marketing · Lead Qualification · Customer Relationship Management (CRM) · Account Executives · Sales Development · Oral Communication · Communication · New Business Development · Social Media · Marketing Strategy · Sales · Microsoft Office

Region: Latin American Market

Segment: B2C

KPI: 40 SQL per month

- Support Sales Team with Inbound prospect accounts

- Pre-Qualification discovery calls

- Lead generation for targeted companies

- Ensuring the achievement of KPIs

- Implementation of changes to support-related workflows and constantly identify areas of improvement based on data

-Provided assistance to all Customer Support agents on duty, finding effective and accurate solutions to the most complex situations that need a timely resolution.

Region: NAM

Segment: SMB

KPI: 20 SQL per month

Functions

- Cold Calling

- Create and Develop new outbound strategies

- Lead generation for targeted companies

- Prospecting using a multichannel strategy

- Use and maintain Hubspot for data quality and piepline

-Sales and Customer Support agents on duty

-Achievement of KPIs and daily goals for the Customer Support team and Sales.

-Identified recurring unexpected situations that could negatively affect our team's productivity

- Handled and monitored cases of significant complexity

-Issued daily reports that served as reference for the improvement of the Support team's processes in the medium and long term.