Douglas
Customer Support Representative
$1,764.71
About
Client Onboarding & Implementation Specialist | 3+ Years Driving Seamless Customer Success
Industry Experience
SaaS Platforms
Financial Services
Financial Technology (FinTech)
Candidate Information
Availability
Part-Time
English Level
Native Fluency (C2)
Additional Languages Supported
Portuguese, Spanish
Roles Qualified For
Work Experience
Customer Onboarding Specialist
03/2022 - 03/2025https://www.expensify.com/
I started off as a customer support specialist during AEST hours, managing live calls/chats with clients, answering clients' questions about their accounts and apps, and providing assistance whenever issues came up during the customers's experience. Later I became an implementation and onboarding specialist, introducing the company to clients worldwide and assisting them with the system implementation from a sales perspective.
Customer Support Representative
12/2022 - 03/2023https://inplaybet.com/
Ukraine
During my time at Inplaybet, I assisted multiple clients simultaneously through chat and email, as well as assisted the initial stages of the website creation by translating portions of the system, tagging files and developing blog posts.
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