Edgar

Top Rated Plus

Director of Customer Support

El Salvador🇸🇻

•

$2,760 – $3,970/mo

About

Seasoned Sales Manager with 25+ Years of Experience in SaaS and Business Services, Specializing in Business Development and Client Success

Industry Experience

Telecommunications

Manufacturing & Industrial

Software Experience

Apollo

HubSpot

ZoomInfo

Candidate Information

English Level

Native Fluency (C2)

Additional Languages Supported

French, Spanish

Roles Qualified For

Director of Customer Support

Sales Manager

Operations Manager

Program Manager

Work Experience

Program Manager

01/2024 - Present

https://chesswizards.com/

El Salvador

Provide operational support to schools (private and public) in LA (Souther California) and Texas, for running After School Enrichment Programs provided by Chess Wizards (chess classes) during the entire school year (including summer). Services provided included, but were not restrcited to, renewing contracts, recovering clients, negotiating dates and prices, uploading the programs to all the Chess Wizards systems, including CRM (Bitrix 24) and various facilites schedulers (such as Facilitron), providing promotional materials (digital and printed), supporting parents and students, and ensuring that operations at all schools are running smoothly. Providing direct support to Principals and coordinators of the After School Enrichment Programs regarding program information, rosters, attendance lists, invoices, receipts, among others, plus anything information they may require to keep the programs running in their schools.

Operations Manager

01/2022 - 11/2023

www.uassistme.com

El Salvador

Responsible for overseeing a team of 28 business analysts covering the Carroll Company's account. Carroll Company owns real estate/apartments for rent in the U.S., managing prospect flow for over 80 properties across ten states. My role included handling prospects (initial attention), managing visits to complexes, transportation to local sales offices, etc.) and residents (contract renewals, payment/late fee control, facility maintenance, etc.),as well as providing support for digital marketing initiatives through property websites and social media.

Sales Manager

10/2014 - 12/2021

https://insightiraq.com/

El Salvador

Business Manager:

Media Monitoring, Political Analysis, Editorial & Web Services in Kurdistan Region of Iraq. Major Responsibilities: Determine customer requirements for configuring proposals, prospecting and follow-up on current and potential customers, search for leads and market intelligence for International customers, strategic sales planning. Administrative responsibilities: invoicing, financial projections and accounting services (according to current best practices in the United Kingdom, where the company is based).

Sales Manager

05/2003 - 10/2008

https://averydennison.com

El Salvador

Managing distributors in the Central American region, including field work with sales team of each Distributor. Providing technical support to distributor and end-users of Fastener's products in the region. Working in tandem with support centers: Logistics for Latin America in Monterrey, Mexico and Production, Marketing and R&D in Fitchburg, Mass., USA, in order to exceed customers’ requirements. Responsible for fostering teamwork with sister divisions, i.e. Ticketing, in order to promote global strategies for Retail Information Services, thus providing complete solutions for the textile and apparel industries worldwide.

Sales Manager

03/1999 - 02/2001

https://www.nokia.com

El Salvador

Managing the local Telefonica/Movistar account: strengthening relationships with C-Level executives, monitoring and promoting network growth (both in hardware and software), working closely with project management and technical customer support teams, in order to fulfill client’s additional needs for software, equipment, network components, services, etc. Acted as main contact between all internal business units and the customer, responsible for organizing sales, marketing and technical presentations and following-up on deliverables, negotiating and finalizing deals, and routing information and technical support from business units to customer.