Eduardo
Operations
$2,117.65 - $3,529.41
About
10+ years of Operations, Manufacturing and Continuous Improvement experience, using Lean Six Sigma and Power BI as a Process Optimization Leader
Industry Experience
Retail – Apparel & Fashion
Call Centers
Manufacturing & Industrial
Software Experience
Candidate Information
Availability
Full-Time
Work Arrangement
Remote
English Level
Near-Native Fluency (C1/C2)
Additional Languages Supported
Spanish
Roles Qualified For
Work Experience
Operations Director
11/2022 - 08/2025https://www.manufacturasplasticas.com/
El Salvador
Establish overall plant strategy and objectives, ensuring alignment with corporate goals.
Oversee daily production, planning, quality control, safety, and regulatory compliance.
Define and monitor KPIs to drive operational efficiency.
Lead continuous improvement initiatives, optimizing costs and maximizing resource utilization.
Represent the plant with clients, suppliers, and strategic partners to ensure business growth.
Manage the annual budget to achieve sustainable financial performance.
Process Improvement Specialist
10/2019 - 10/2022https://www.fruit.com/
El Salvador
Lead continuous improvement projects focused on reducing costs, improving quality, and shortening cycle times.
Coordinate strategic planning to achieve plant goals.
Lead the Quality and Industrial Engineering departments.
Support initiatives from other areas.
Train teams in Lean Manufacturing tools and Statistical Process Control (SPC).
Implement corporate initiatives and continuous improvement projects.
Support cross-functional projects and promote engagement programs.
Analyze financial variances to determine causes and implement corrective actions.
Reduce material waste through optimization programs.
Develop, document, and audit operational procedures.
Head of Customer Success
03/2021 - 05/2022https://www.fruit.com/
El Salvador
Ensure compliance with production plans by managing inventory levels of materials, supplies, plant resources, and finished products.
Oversee corporate requirements and priorities.
Monitor inventory to ensure proper availability and turnover.
Prepare executive reports on production and exports.
Head of Customer Success
08/2016 - 10/2018https://www.tp.com/
El Salvador
Design and implement procedures to meet targets for average handling time, service levels, wait times, occupancy, and conversion rates.
Assist agents in real time.
Verify the proper functioning of tools and systems.
Coordinate with HR, IT, and Accounting to resolve personnel-related issues.
Customer Experience Manager
02/2015 - 08/2016https://www.focusservices.com/
El Salvador
Create weekly schedules based on forecasts and ensure compliance.
Implement procedures to achieve targets for average handling time, service levels, and sales conversion.
Assist agents in real time.
Verify the proper functioning of tools and systems.
Coordinate with HR, IT, and Accounting to resolve personnel-related issues.
Licenses, Certifications & Awards
Lean Six Sigma Black Belt
KPI Latam
12/2021
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