Eduardo's profile photo

Eduardo

Top Rated

Operations

El Salvador🇸🇻
•

$2,117.65 - $3,529.41

About

10+ years of Operations, Manufacturing and Continuous Improvement experience, using Lean Six Sigma and Power BI as a Process Optimization Leader

Industry Experience

Retail – Apparel & Fashion

Call Centers

Manufacturing & Industrial

Candidate Information

Availability

Full-Time

Work Arrangement

Remote

English Level

Near-Native Fluency (C1/C2)

Additional Languages Supported

Spanish

Roles Qualified For

Operations
Virtual Assistant
Executive Assistant

Work Experience

Operations Director

11/2022 - 08/2025

https://www.manufacturasplasticas.com/

El Salvador

Establish overall plant strategy and objectives, ensuring alignment with corporate goals.

Oversee daily production, planning, quality control, safety, and regulatory compliance.

Define and monitor KPIs to drive operational efficiency.

Lead continuous improvement initiatives, optimizing costs and maximizing resource utilization.

Represent the plant with clients, suppliers, and strategic partners to ensure business growth.

Manage the annual budget to achieve sustainable financial performance.

Process Improvement Specialist

10/2019 - 10/2022

https://www.fruit.com/

El Salvador

Lead continuous improvement projects focused on reducing costs, improving quality, and shortening cycle times.

Coordinate strategic planning to achieve plant goals.

Lead the Quality and Industrial Engineering departments.

Support initiatives from other areas.

Train teams in Lean Manufacturing tools and Statistical Process Control (SPC).

Implement corporate initiatives and continuous improvement projects.

Support cross-functional projects and promote engagement programs.

Analyze financial variances to determine causes and implement corrective actions.

Reduce material waste through optimization programs.

Develop, document, and audit operational procedures.

Head of Customer Success

03/2021 - 05/2022

https://www.fruit.com/

El Salvador

Ensure compliance with production plans by managing inventory levels of materials, supplies, plant resources, and finished products.

Oversee corporate requirements and priorities.

Monitor inventory to ensure proper availability and turnover.

Prepare executive reports on production and exports.

Head of Customer Success

08/2016 - 10/2018

https://www.tp.com/

El Salvador

Design and implement procedures to meet targets for average handling time, service levels, wait times, occupancy, and conversion rates.

Assist agents in real time.

Verify the proper functioning of tools and systems.

Coordinate with HR, IT, and Accounting to resolve personnel-related issues.

Customer Experience Manager

02/2015 - 08/2016

https://www.focusservices.com/

El Salvador

Create weekly schedules based on forecasts and ensure compliance.

Implement procedures to achieve targets for average handling time, service levels, and sales conversion.

Assist agents in real time.

Verify the proper functioning of tools and systems.

Coordinate with HR, IT, and Accounting to resolve personnel-related issues.

Licenses, Certifications & Awards

Lean Six Sigma Black Belt

KPI Latam

12/2021

Videos

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