ehimhanre

1. Designed, deployed, and configured the core cloud infrastructure and on

premise servers supporting the national police call center and complaint

management system.

2. Implemented secure hybrid architecture integrating cloud services with local

servers to ensure scalability and high availability.

3. Configured and managed virtual machines, storage, and network resources to

optimize system performance.

4. Deployed data protection measures, automated backups, and disaster recovery

strategies.

5. Led the technical training for call center agents and administrators on using the

CMS platform.

6. Collaborated with cross-functional teams to deliver the project on time and

within budget, improving citizen reporting and response to police misconduct.

1. Attend to day-to-day IT operations, related issues in a timely fashion, maintain all

internet and networking services in all Embassy’s

2. Bid and submit prices for IT contracts in a timely fashion, Build a business

improvement process for the company

3. Provided remote and on-site technical support and guidance to clients and internal

teams, ensuring excellent user experience

4. Introduce New services

5. Client relationship management – verbal communication and written communication

with clients vital

6. Manage information flow in a timely and accurate manner

7. Assist in Handling of operations and logistics

8. Perform all other tasks as assigned

1. Responsible for managing backups and tape rotation.

2. Diagnosing and resolving technical issues.

3. Providing resolution and maintaining MS Server, Pulse, Microsoft Dynamics RMS, Focus

and NAV issues.

4. Setting up and configuring, ensuring security and upgrades to new laptops and

desktops, new servers

5. Installing authorized software, antivirus to laptops and desktops, core servers

6. Maintaining logs on servers, desktops and laptops.

7. Creating purchase requisitions for IT hardware/software.

8. Ensuring licensing for all software purchased is recorded and maintained.

9. Exchange server mailbox maintenance including archiving mailboxes.

10. Responsible for MAC PCs smooth operations.

11. Preparing documents, meeting materials and correspondence.

12. Working extra hours to meet deadlines, as required and where reasonable.

13. Ensuring that a high level of customer service and support is provided to all internal

and external customers

1. Providing direct support to implementing partners, PEPFAR supported facilities,

funders and other

2. Stakeholders around the use, management and reporting on the NDR, also

feedback to stakeholders on reporting and data errors and prompt them to apply

corrections.

3. Ensuring that all sections on the NDR are always up and running. Ensuring that

issues are fixed before IPs and Stakeholders notices it.

4. Work hand in hand with the programmers to effect changes on the NDR and give

it a good look also suggesting additional functionalities to be added on the NDR.

5. Follow up with IP errors from patients, commodity and LIMS files that failed on the

NDR and ensuring errors are fixed and reuploaded to improve treatment

performance.

6. Mapping of EMR to align with NDR XML Schema Definition (XSD) requirements for

IPs to start reporting to NDR.

7. Monitoring the NDR Database. Making sure that the line list is generating and

other transactional tables are up and running. Ensuring that all processors are

picking jobs from the queue manager.

8. Part of the transition team for handing over project to CCFN and HAN.