Eli

Supported patients and customers for a U.S. medical group specializing in gynecology and maternity care. Handled inbound calls to schedule appointments, register new clients, and manage insurance subscriptions. Facilitated warm sales by guiding patients through appointment options and transferring them to billing for payment processing. Managed accounts and documentation, coordinated with medical staff, and ensured accurate follow‑ups related to procedures and appointments. Delivered empathetic, confidential, and efficient service while balancing support, sales, and organizational tasks.

Provided remote customer and technical support for ADT security systems, assisting clients with billing inquiries, troubleshooting device issues, and managing account updates. Focused on retention by building trust, ensuring smooth service experiences, and following up to confirm resolution. Handled service requests, coordinated account changes, and maintained accurate documentation to support long‑term customer relationships. Delivered clear, solution‑focused assistance that balanced technical support, billing accuracy, and proactive account management to strengthen satisfaction and loyalty.

Served as Ground Security Coordinator for Spirit Airlines, overseeing compliance and coordination among agencies and companies involved in flight operations. Verified and processed U.S. travel documents, managed aircraft and crew documentation, and ensured adherence to TSA and airline safety protocols. Acted as a team leader in coordinating with airport and immigration authorities to maintain smooth, secure operations. In addition to operational duties, assisted passengers with travel documentation, migration paperwork, and customer service needs during the week, delivering professional, accurate, and empathetic support.

Worked as a Sales Representative supporting U.S. and Canadian hotel reservations through inbound calls. Assisted customers with scheduling, rescheduling, and managing hotel bookings, ensuring smooth reservation experiences. Coordinated directly with hotels to verify availability and confirm details, while handling back‑to‑back calls and follow‑ups to maintain accuracy and customer satisfaction. Delivered empathetic, solution‑oriented service that combined reservation support with warm sales, helping clients secure bookings efficiently.

Worked as a Content Moderator for a major global client, reviewing user‑generated content to ensure compliance with community guidelines and platform policies. Applied critical judgment to identify and remove harmful or inappropriate material while maintaining accuracy and consistency. Managed high‑volume digital reviews with strong attention to detail, leveraging moderation tools and workflows to meet performance targets. Collaborated with team members to uphold trust and safety standards, balancing efficiency with empathy in sensitive cases. Developed skills in digital operations, compliance, and quality assurance that strengthened platform integrity and user experience.