Elizabeth

Customer Support Representative

Kenya🇰🇪

•

$560 – $800/mo

About

Customer Support & Administrative Specialist | Hospitality & Client Experience Expert

Industry Experience

Telecommunications

Airlines & Aviation

Online Social Networking Platforms

Management Consulting

Software Experience

Outlook

Google Sheets

Zoho CRM

Google Meet

Google Workspace

Candidate Information

Availability

Full-Time, Part-Time

Work Arrangement

Remote

English Level

Professional Fluency (B2/C1)

Additional Languages Supported

Other

Roles Qualified For

Customer Support Representative

Virtual Assistant

Work Experience

Operations Coordinator

08/2016 - 02/2018

https://linkedin.com/company/self-employed

Kenya

Supervised a team of cleaners ensuring quality standards were met for airport terminals. Improved team coordination and efficiency, reducing task completion time by 25%.

Technical Support Specialist

03/2018 - 12/2022

https://maps.app.goo.gl/fLbHK6hLHRKyxRCN6

Kenya

Managed guest service and lounge operations, maintained hygiene and quality standards, and contributed to a 20% increase in positive guest feedback

Client Support Coordinator

03/2024 - 09/2025

https://linkedin.com/company/not-applicable

Kenya

Managed client onboarding, handled documentation, and improved process turnaround by 30% through better task organization and communication using Trello and Google Workspace