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Eric

Customer Support Representative

Belo Horizonte, Brazil🇧🇷

$1,000–$1,499

About

Customer Service | 5+ Years Experience | Salesforce, Troubleshooting, Upselling & Training | Trilingual Expert

Industry Experience

Healthcare Technology

E-Commerce

E-Commerce Marketplaces

Software Experience

Candidate Information

Availability

Full-Time, Part-Time

Work Arrangement

Remote

English Level

Professional Fluency (B2/C1)

Additional Languages Supported

Portuguese, Spanish

Roles Qualified For

Customer Support Representative
Technical Support Specialist
Virtual Assistant
Receptionist
Office Administrator

Work Experience

Account Executive

03/2019 - 05/2020

https://www.fitndbeauty.com/

Brazil

Surpassed revenue targets by generating R$70K in sales,

resulting in a remarkable 16.6% increase in revenue, and

exceeding expectations.

Identified high-performing keywords using advanced tools,

resulting in a 30% increase in organic search traffic and a 20%

boost in product visibility.

Sales Representative

03/2019 - 05/2020

https://www.imobiliariamaciel.com.br/

Brazil

Proactively reached out to clients offering real estate services, managing both active and passive prospecting calls.

Successfully handled follow-ups from initial visits to contract preparation, consistently achieving company objectives.

Facilitated around 45 rental contracts, generating a passive profit of 10%-15% per contract for the company.

Notably contributed to an increase in monthly profits of approximately R$ 8000.00 after departure.

Community Manager

08/2022 - 04/2024

https://www.tp.com/es-co/ubicaciones/colombia/carreras/?page=1?page=1

Colombia

Reviewed and categorized over 400 social media accounts daily,

ensuring 100% compliance with client policies.

Demonstrated a well-balanced decision-making process to effectively advocate for community standards, thus enhancing overall user experience and brand reputation.

Enhanced new-hire training efficiency by creating a

comprehensive internal knowledge base, providing new employees with access to the latest policy updates and optimizing productivity.

Technical Support Specialist

06/2024 - 10/2024

https://jobs.foundever.com/go/Colombia-Locations/9246500/

Colombia

Troubleshot technical issues with glucose meters

Training USA citizens on how to use the glucose meters

Giving commercial advise on which meter to buy

Handle confidential information and documents with discretion

Licenses, Certifications & Awards

English Certificate 74/100 (C2 Proficient)

Other

EF SET

04/2025

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