Eric
Customer Support Representative
$1,000–$1,499
About
Customer Service | 5+ Years Experience | Salesforce, Troubleshooting, Upselling & Training | Trilingual Expert
Industry Experience
Healthcare Technology
E-Commerce
E-Commerce Marketplaces
Software Experience
Candidate Information
Availability
Full-Time, Part-Time
Work Arrangement
Remote
English Level
Professional Fluency (B2/C1)
Additional Languages Supported
Portuguese, Spanish
Roles Qualified For
Work Experience
Account Executive
03/2019 - 05/2020https://www.fitndbeauty.com/
Brazil
Surpassed revenue targets by generating R$70K in sales,
resulting in a remarkable 16.6% increase in revenue, and
exceeding expectations.
Identified high-performing keywords using advanced tools,
resulting in a 30% increase in organic search traffic and a 20%
boost in product visibility.
Sales Representative
03/2019 - 05/2020https://www.imobiliariamaciel.com.br/
Brazil
Proactively reached out to clients offering real estate services, managing both active and passive prospecting calls.
Successfully handled follow-ups from initial visits to contract preparation, consistently achieving company objectives.
Facilitated around 45 rental contracts, generating a passive profit of 10%-15% per contract for the company.
Notably contributed to an increase in monthly profits of approximately R$ 8000.00 after departure.
Community Manager
08/2022 - 04/2024https://www.tp.com/es-co/ubicaciones/colombia/carreras/?page=1?page=1
Colombia
Reviewed and categorized over 400 social media accounts daily,
ensuring 100% compliance with client policies.
Demonstrated a well-balanced decision-making process to effectively advocate for community standards, thus enhancing overall user experience and brand reputation.
Enhanced new-hire training efficiency by creating a
comprehensive internal knowledge base, providing new employees with access to the latest policy updates and optimizing productivity.
Technical Support Specialist
06/2024 - 10/2024https://jobs.foundever.com/go/Colombia-Locations/9246500/
Colombia
Troubleshot technical issues with glucose meters
Training USA citizens on how to use the glucose meters
Giving commercial advise on which meter to buy
Handle confidential information and documents with discretion
Licenses, Certifications & Awards
English Certificate 74/100 (C2 Proficient)
EF SET
04/2025
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