Esteban's profile photo

Esteban

Administrative Specialist

Colombia🇨🇴
•

$2,117.65 - $2,941.18

About

5+ Years in the Customer Experience Industry, using Salesforce, PandaDoc, Paylocity and Chat GPT as an Onboarding Specialist

Industry Experience

Candidate has not listed any industry experience.

Candidate Information

Availability

Full-Time, Part-Time

Work Arrangement

Remote

English Level

Professional Fluency (B2/C1)

Additional Languages Supported

Spanish

Roles Qualified For

Administrative Specialist
Customer Success Specialist
Customer Support Representative
Virtual Assistant

Work Experience

Customer Onboarding Specialist

10/2022 - 10/2024

https://puzzlehr.com/

Creating employee resources, like employee handbooks

Communicating company policies, including dress code, scheduling and parking information

Designing employee welcome kits

Performing office tours and introducing new team members

Processing paperwork, like tax documents, employee contacts and nondisclosure agreements

Emailing relevant training links and providing login information for company accounts

Connecting new hires with IT personnel who can assist with hardware and software setup

Administering any paperwork or materials employees need to begin their tasks

Answering new hire questions

Delivering presentations or demonstrations for new hires

Ensuring completion of onboarding training

Answering employee questions concerning payroll, company policy or position requirements

Sales Representative

02/2021 - 10/2022

https://capitalenergy.com/

Colombia

Started as an SDR role and climbed to BDR & Scheduling manager. Cold calling, Appointment setting and confirmation, Database Update and maintenance, Data analisis and interpretation, meeting and exceeded company's KPI's.

Customer Success Specialist

08/2018 - 12/2020

https://www.languageline.com/

Colombia

Video and phone interpretation from English to Spanish and Spanish to English on a medical setting. ER & 911. Insurance, and general calls.

Licenses, Certifications & Awards

GDPR

Advanced Problem-Solving
Other

Puzzle HR

06/2024

Videos

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