farid antony

Jun 2025 – Sep 2025

- Drafted and managed Fee Agreements, VA Reps, and Wet Reps, ensuring attorney signatures using

Foxit software.

- Completed and filed VA Form 21-996 with accurate client information for claims processing.

- Uploaded and tracked all documents in the Veteran Affairs online portal, ensuring compliance and

proper categorization.

- Used Law Ruler platform to open Veteran Disability cases, assign them to attorneys, and manage all

related tasks and documents.

- Assigned tasks with detailed timelines to departments, including faxing documents to the OGC and

monitoring completion.

- Coordinated back-office support to maintain consistency and compliance across multiple VA cases.

- Processed and organized 250–300 legal and medical documents daily (Rating Decisions, Case

Summaries, Medical Records).

- Maintained accurate and accessible case files for attorneys and paralegals.

- Scheduled responses and ensured timely case preparation for Veteran Affairs claims.

- Utilized Litify platform to manage case workflows, organize documentation, and track task completion

Coordinated and managed referral programs, ensuring a smooth client experience during enrollment and participation.

Handled customer inquiries related to accounts, rewards, and benefits, providing timely and effective solutions.

Processed payments and requests from clients interested in joining the referral program.

Maintained constant communication with customers and internal departments to resolve issues and guarantee satisfaction.

Monitored and reported program performance, ensuring goals and workflows were consistently met.

Managed orders and requests from receipt to delivery, ensuring each step was completed efficiently.

Coordinated with different departments (purchasing, inventory, logistics) to meet delivery deadlines.

Oversaw order status and resolved delays or errors in the process.

Maintained accurate records in management systems and CRM platforms.

Prepared fulfillment reports to measure efficiency, delivery times, and customer satisfaction.

Ensured quality standards and service requirements were consistently met in every delivery.