Feleecia

• Contributed to product design and development initiatives.

• Enhanced onboarding processes for new customers. Provided exceptional customer support.

• Developed and managed comprehensive client portfolios.

• Sustained business growth and profitability by maximizing product value.

• Reviewed and addressed customer complaints and concerns, aiming to improve all aspects of the customer experience.

• Promoted product value and upsold services, aligning with brand image and enhancing customer experience.

• Efficiently handled and resolved customer requests and complaints.

• Generated accurate quotes, policies, and invoices per underwriter requests.

• Reviewed and revised inspection documentation and endorsements with precision.

• Explained new products and processes, ensuring adherence to electronic file management guidelines.

• Assisted in pre-underwriting activities, ensuring accurate information and timely documentation.

• Provided technical support and executed policy-processing procedures efficiently.

• Managed email communications, enhancing operational workflow.

• Delivered exceptional customer service through multiple channels, including live chat, phone, and email.

• Obtained and verified customer and billing information, reviewed order histories, and provided detailed order updates.

• Managed account information and orders, entered new customer data, and addressed customer concerns effectively.

• Collaborated with warehouses and sales teams to track orders and resolve pending issues promptly.