Gabriel

Savant/uShip Logistics: Shipment quoting and creation of listings in Central Dispatch. Review carrier insurance eligibility, carrier and consignee support and troubleshooting

I worked with Savant again for uShip this time, instead of uShip Logistics, in the customer service and content moderation team from 2021 until 2022

The roles with Vohra Wound Physicians varied over time, I went from doing outbound calls to nurses in order to give them an introduction to Vohra's way of operating, to provide tech support for Vohra's salesforce domain for nursing facilities staff.

Import Quote Specialist: I was in charge of using a quoting tool connected with various carriers in the US, making sure the shipping data was correct and sometimes make corrections to the quote made by origin when they missed important information about destination like being a residential area or a school, too wide, needing flatbed, etc. Sometimes I would take calls from consignees in order to change destination, explain the pricing or they would add services like white glove. Sometimes I would dial to get more accurate information or request documentation.

I couldn't continue in that position due to the fact I had to relocate to another city and they didn't allow remote work after the height of COVID.

uShip.com Marketplace.

My duties were:

-Review and approve or dismiss flagged comments on the marketplace of uShip.com.

-Address tickets or emails which would have inquiries or requests.

-Approve or deny applications to offer pet transportation services on the marketplace.

-Receive calls from shippers, carriers and consignees and solve their petitions or inquiries on the marketplace, many of whom were not tech-savvy at all.

Spanish Medical Interpretation Over-the-Phone (OPI) and Video Remote Interpretation (VRI) services. I ensure seamless communication between languages in medical settings, adhering to the standards of Medical Terminology, Code of Ethics, HIPPA, Information & Cybersecurity, Americans with Disabilities Act, Cultural Competency and other compliance materials.