Gabriel

- Managed procurement and communication with US and Canadian foodservice equipment brands for distribution in Venezuela and Panama, supporting top clients including McDonald’s, Burger King, KFC, Granier, Papa John’s, and Starbucks.

- Oversaw the full purchase cycle—placing orders, processing payments, and coordinating timely deliveries—achieving a 15% reduction in delivery delays and ensuring high client satisfaction.

- Acted as liaison between manufacturers, logistics teams, and local restaurant chains to ensure smooth shipments to our freight forwarder in Florida and exportation to Venezuela and Panama, as well as accurate invoicing, streamlined logistics, and efficient replacement fulfillment.

- Maintained comprehensive purchase records and collaborated closely with accounting, logistics, and finance teams to guarantee financial accuracy and on-time delivery schedules.

- Developed and maintained a Notion-based client directory that organized contacts by department (credit, support, service) and tracked installed equipment across restaurants, improving quoting speed and part sourcing efficiency by 25%.

- Generated 120+ qualified leads monthly through strategic outreach and automation.

- Maintained a 30% lead-to-customer conversion rate.

- Drove $10,500/month in average sales of courses and consulting services.

- Increased engagement by 40% through Hubspot campaigns.

- Closed 3 corporate deals within six months through strategic partnerships.

- Managed 40+ tickets daily across phone, email, and chat for EMEA and North America.

- Achieved 97% CSAT, managing warranty and return cases.

- Resolved 9,000+ cases in Salesforce with 95% <24h SLA compliance.

- Authored knowledge base articles to improve case handling consistency.

- Reduced complaints by 15% with personalized product recommendations.