5+ Years of Experience as a Business Development Representative | Key Account Manager | Operations | Sales Executive | Customer Experience.

• Designed and implemented a data cleaning, standardization, and consolidation process in Excel and

Google Sheets to centralize purchase, supplier payment, and sales data. Integrated the information

into Power BI dashboards that enhanced financial visibility, optimized cost management, and

improved inventory replenishment planning — achieving a 20% improvement in cost efficiency and

forecasting accuracy.

• Implemented an automation workflow that streamlined the quoting process, reducing turnaround

time by 45% and boosting sales by 25%.

• Managed procurement and vendor relationships with leading U.S. and Canadian foodservice

equipment brands for distribution in Venezuela and Panama, supporting clients such as McDonald’s,

Burger King, KFC, Granier, Papa John’s, and Starbucks.

• Oversaw the full purchasing cycle—from order placement to payment processing and delivery

coordination—reducing delivery delays by 15% and ensuring consistent client satisfaction.

• Acted as liaison between manufacturers, logistics partners, and local restaurant chains to ensure

smooth exports, accurate invoicing, and efficient replacement fulfillment from Florida to Latin

America.

• Collaborated cross-functionally with accounting, logistics, and finance teams to maintain financial

accuracy and ensure timely shipment schedules.

• Developed a Notion-based client directory organizing contacts by department (credit, support,

service) and tracking installed equipment across restaurants, improving quoting speed and part

sourcing efficiency by 25%.

- Generated 120+ qualified leads monthly through strategic outreach and automation.

- Maintained a 30% lead-to-customer conversion rate.

- Drove $10,500/month in average sales of courses and consulting services.

- Increased engagement by 40% through Hubspot campaigns.

- Closed 3 corporate deals within six months through strategic partnerships.

- Managed 40+ tickets daily across phone, email, and chat for EMEA and North America.

- Achieved 97% CSAT, managing warranty and return cases.

- Resolved 9,000+ cases in Salesforce with 95% <24h SLA compliance.

- Authored knowledge base articles to improve case handling consistency.

- Reduced complaints by 15% with personalized product recommendations.