Gabriela

Contacted clients by phone to request supporting documents for VAWA cases and follow up via phone, email, and SMS to minimize case delays.

Prepared and organize complete evidence packets using Adobe, performing certified Spanish-to-English translations of client documents as needed, ensuring USCIS compliance.

Consistently met daily productivity goals by completing at least 4 high-quality evidence packets, supporting the firm's monthly USCIS filing targets.

Contributed to team projects as needed, demonstrating adaptability and reliability.

Resolved the vast majority of customer issues within 48 hours across multiple channels, contributing to improved customer satisfaction.

Reduced repeat inquiries by delivering clear, thorough responses and proactively addressing potential customer concerns.

Strengthened customer retention through personalized service and in-depth knowledge of company services.

Resolved customer issues via phone, handling over 500 calls per month with an estimated satisfaction rate of around 90%, based on feedback and follow-up surveys.

Proactively addressed recurring issues with phone, cable, and internet services, helping reduce related customer inquiries by 10%.

Built strong customer relationships through high-quality service and clear communication, encouraging customer retention and satisfaction.

Maintained data integrity by accurately processing all new installation orders, upgrades, and service change orders into the company’s billing system.