Data analyst | customer care specialist and EPM consultant

Industry Experience

Education & Training

Financial Services

Retail & E-Commerce

Technology

Transportation & Logistics

Software Experience

Funnellytics

ChatGPT

Google Sheets

Google Calendar

Facebook Messenger

Candidate Information

Availability

Full-Time, Part-Time

Work Arrangement

Hybrid, Remote, On-site

English Level

Professional Fluency (B2/C1)

Additional Languages Supported

French

Roles Qualified For

Operations Analyst

Work Experience

10/2024 - Present

https://www.ecobank.com/rw/personal-banking/countries

Rwanda

I provided excellent customer service and maintained professional standards of the bank as well as enforcement of established policies while analysing customer feedback to ensure efficiency in the organization

Operations Analyst

04/2023 - 11/2024

https://www.wasac.rw/en

Rwanda

As a resources mobilisation and allocation officer , I analysed trends and made forecasts on investment projects as well as providing with the executives on updates of ongoing projects alongside support in case they need to do research studies on fore-coming projects .