Hany

Responsible for managing contract renewals for existing DocuSign customers by maintaining strong relationships, identifying customer needs, and ensuring a smooth and timely renewal process. Proactively engaged accounts to provide product guidance, resolve issues, and highlight the value of DocuSign solutions. Collaborated closely with Customer Success, Sales, and Support teams to drive retention, minimize churn, and uncover potential upsell or expansion opportunities. Consistently delivered accurate forecasting and maintained a high level of customer satisfaction through strategic communication and a consultative approach

-Executed complete sales cycle process, from prospecting through to

contract negotiations and closing.

- Secured new clients through targeted prospecting and networking.

-Demonstrated perseverance, dedicated cold calling and exceptional

service to land new customer accounts.

-Participated in sales training and workshops to amplify skills and

leverage productivity.

-Generated leads and established relationships with potential customers through outbound telephone calls. Asked relevant

questions to assist customers with selecting needed or requested products and services.

-Setting appointment for product

demo with targeted decision makers. Making 10 calls per hour and qualifying 4 leads per hour.

Streamlined thescheduling process by implementing an efficient online booking system, resulting in improved organization.

Operated multi-linetelephonesystem to answer and direct high volume of calls. Conducted thorough research on each

prospect prior to initiating contact in order to deliver tailored pitches that resonated with their unique needs and pain points.

Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.