Customer Support and Sales Professional with 6+ years of experience across Sutherland Global Services, Tech Mahindra, iCan BPO, and Decimal Factor BPO

Specialized in outbound sales (US & UK) for MCAs, business loans, and invoice financing

Interacted with SMEs to understand financial needs and offer tailored funding solutions

Educated clients on financial products, repayment terms, and business impact

Managed lead pipeline and consistently met/exceeded sales targets

Collaborated with underwriting teams for application processing

Fostered strong client relationships to drive retention and referrals

Handled inbound calls and chats for tech support and billing assistance

Resolved customer queries efficiently using internal CRM tools

Provided technical assistance on broadband and service issues

Met performance metrics and ensured customer satisfaction

Provided support to Netflix users worldwide via Zendesk and Zoho CRM

Utilized Obiwan, Citrix, and Workspace for diagnostics and account management

Handled login, streaming, billing, and subscription issues via chat, email, and phone

Promoted subscription upgrades and personalized content recommendations

Managed escalated cases and improved user satisfaction

Participated in process reviews to enhance service quality

Sold DME (wheelchairs, mobility aids), Medicare Supplements, Cancer CGX kits, and Diabetic Glucometers

Educated senior citizens on healthcare plans and enrollment processes

Achieved and exceeded monthly sales targets

Ensured personalized assistance and high customer satisfaction