HEMANTT
Help Desk Specialist
$1,058.82 - $1,764.71
About
Customer Support and Sales Professional with 6+ years of experience across Sutherland Global Services, Tech Mahindra, iCan BPO, and Decimal Factor BPO
Industry Experience
Healthcare Technology
Financial Services
E-Commerce
Software Experience
Candidate Information
Availability
Full-Time
Work Arrangement
Remote
English Level
Near-Native Fluency (C1/C2)
Roles Qualified For
Work Experience
https://decimalfactor.in/
India
Specialized in outbound sales (US & UK) for MCAs, business loans, and invoice financing
Interacted with SMEs to understand financial needs and offer tailored funding solutions
Educated clients on financial products, repayment terms, and business impact
Managed lead pipeline and consistently met/exceeded sales targets
Collaborated with underwriting teams for application processing
Fostered strong client relationships to drive retention and referrals
https://www.techmahindra.com/
India
Handled inbound calls and chats for tech support and billing assistance
Resolved customer queries efficiently using internal CRM tools
Provided technical assistance on broadband and service issues
Met performance metrics and ensured customer satisfaction
Customer Support Representative
11/2019 - 08/2021https://www.sutherlandglobal.com/
India
Provided support to Netflix users worldwide via Zendesk and Zoho CRM
Utilized Obiwan, Citrix, and Workspace for diagnostics and account management
Handled login, streaming, billing, and subscription issues via chat, email, and phone
Promoted subscription upgrades and personalized content recommendations
Managed escalated cases and improved user satisfaction
Participated in process reviews to enhance service quality
https://www.icanbpo.com/
India
Sold DME (wheelchairs, mobility aids), Medicare Supplements, Cancer CGX kits, and Diabetic Glucometers
Educated senior citizens on healthcare plans and enrollment processes
Achieved and exceeded monthly sales targets
Ensured personalized assistance and high customer satisfaction
Licenses, Certifications & Awards
Employee of the Month
I have this award in all the companies
01/2024
Videos
Candidate has no videos yet.
Trusted by GTM teams at:
