HEMANTT

Help Desk Specialist

India🇮🇳

•

$1,058.82 - $1,764.71

About

Customer Support and Sales Professional with 6+ years of experience across Sutherland Global Services, Tech Mahindra, iCan BPO, and Decimal Factor BPO

Industry Experience

Healthcare Technology

Financial Services

E-Commerce

Software Experience

Aircall

Freshdesk Support Desk

Freshsales

ZoomInfo

Jira

Candidate Information

Availability

Full-Time

Work Arrangement

Remote

English Level

Near-Native Fluency (C1/C2)

Roles Qualified For

Help Desk Specialist

Support Specialist

Customer Support Representative

Sales Representative

Customer Support Manager

Work Experience

11/2024 - 05/2025

https://decimalfactor.in/

India

Specialized in outbound sales (US & UK) for MCAs, business loans, and invoice financing

Interacted with SMEs to understand financial needs and offer tailored funding solutions

Educated clients on financial products, repayment terms, and business impact

Managed lead pipeline and consistently met/exceeded sales targets

Collaborated with underwriting teams for application processing

Fostered strong client relationships to drive retention and referrals

01/2024 - 08/2025

https://www.techmahindra.com/

India

Handled inbound calls and chats for tech support and billing assistance

Resolved customer queries efficiently using internal CRM tools

Provided technical assistance on broadband and service issues

Met performance metrics and ensured customer satisfaction

Customer Support Representative

11/2019 - 08/2021

https://www.sutherlandglobal.com/

India

Provided support to Netflix users worldwide via Zendesk and Zoho CRM

Utilized Obiwan, Citrix, and Workspace for diagnostics and account management

Handled login, streaming, billing, and subscription issues via chat, email, and phone

Promoted subscription upgrades and personalized content recommendations

Managed escalated cases and improved user satisfaction

Participated in process reviews to enhance service quality

04/2017 - 10/2019

https://www.icanbpo.com/

India

Sold DME (wheelchairs, mobility aids), Medicare Supplements, Cancer CGX kits, and Diabetic Glucometers

Educated senior citizens on healthcare plans and enrollment processes

Achieved and exceeded monthly sales targets

Ensured personalized assistance and high customer satisfaction

Licenses, Certifications & Awards

Employee of the Month

Advanced Problem-Solving

Basic Troubleshooting

Communication Skills

I have this award in all the companies

01/2024

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