Hosea
Support Engineer
$1,411.76
About
Application Support & IT Systems Analyst | 3+ Years Experience | Linux/Windows Admin, DevOps, Software Development | Customer Support Expertise
Industry Experience
Higher Education
Nonprofit Organizations
Data Infrastructure & Analytics
IT Services & IT Consulting
IT System Operations & Maintenance
Software Experience
Candidate Information
Availability
Full-Time, Part-Time
Work Arrangement
Remote, Hybrid, On-site
English Level
Native Fluency (C2)
Additional Languages Supported
Spanish
Roles Qualified For
Work Experience
Support Engineer
07/2024 - 03/2025www.unicc.org
Spain
• Managed critical applications on Linux and Windows platforms, achieving 99.9% uptime.
• Developed and deployed a secure, web-based cost calculator for application support cost estimation, using JavaScript, Node.js,
MySQL, CSS, and Python REST APIs. The system featured robust LDAP-based authentication, allowing secure user identity verification
integrated with UNICC’s central directory services, ensuring that only authorized personnel accessed sensitive data.
• Designed the application architecture to enforce role-based access controls (RBAC) and implemented encryption for stored and
transmitted data.
• Managed and configured firewall rules for application deployments, ensuring safe and secure network traffic flow for critical
applications.
• Performed regular security patch administration and system hardening for both Windows and Linux environments to maintain system
integrity.
• Assisted in troubleshooting security-related incidents, collaborating with cybersecurity teams to enforce forensics principles, and data
integrity protocols.
• Maintained up-to-date technical documentation, including security configurations, and incident response procedures (Standard
Operation Procedures).
• Supported cross-functional collaboration with development, operations, and security teams to ensure compliance with UNICC’s
Information Security policies.
Customer Support Representative
11/2016 - 06/2018www.kasdev.co.ke
Kenya
• Managed IT infrastructure for over 150 users, ensuring secure access, and strict enforcement of user permissions and access controls.
• Conducted weekly system updates, OS patching, and antivirus deployments to maintain security standards.
• Assisted in firewall management and monitoring for perimeter and endpoint protection.
• Supported secure backup and recovery solutions, ensuring data protection and integrity.
• Provided onboarding and offboarding IT support, with secure credential issuance and deactivation.
• Monitored network traffic and logs for potential vulnerabilities, and escalated security concerns proactively.
Licenses, Certifications & Awards
IT and Cybersecurity Risk Management Essential Training
04/2025
ITIL Foundation
12/2024
Static Application Security Testing (SAST)
11/2024
DevOps Foundation
09/2024
Linux for PHP Developers
LinkeIn
09/2024
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