Hosea's profile photo

Hosea

Support Engineer

Spain🇪🇸

$1,411.76

About

Application Support & IT Systems Analyst | 3+ Years Experience | Linux/Windows Admin, DevOps, Software Development | Customer Support Expertise

Industry Experience

Higher Education

Nonprofit Organizations

Data Infrastructure & Analytics

IT Services & IT Consulting

IT System Operations & Maintenance

Software Experience

Candidate Information

Availability

Full-Time, Part-Time

Work Arrangement

Remote, Hybrid, On-site

English Level

Native Fluency (C2)

Additional Languages Supported

Spanish

Roles Qualified For

Support Engineer
Technical Support Specialist
Customer Support Representative

Work Experience

Support Engineer

07/2024 - 03/2025

www.unicc.org

Spain

• Managed critical applications on Linux and Windows platforms, achieving 99.9% uptime.

• Developed and deployed a secure, web-based cost calculator for application support cost estimation, using JavaScript, Node.js,

MySQL, CSS, and Python REST APIs. The system featured robust LDAP-based authentication, allowing secure user identity verification

integrated with UNICC’s central directory services, ensuring that only authorized personnel accessed sensitive data.

• Designed the application architecture to enforce role-based access controls (RBAC) and implemented encryption for stored and

transmitted data.

• Managed and configured firewall rules for application deployments, ensuring safe and secure network traffic flow for critical

applications.

• Performed regular security patch administration and system hardening for both Windows and Linux environments to maintain system

integrity.

• Assisted in troubleshooting security-related incidents, collaborating with cybersecurity teams to enforce forensics principles, and data

integrity protocols.

• Maintained up-to-date technical documentation, including security configurations, and incident response procedures (Standard

Operation Procedures).

• Supported cross-functional collaboration with development, operations, and security teams to ensure compliance with UNICC’s

Information Security policies.

Customer Support Representative

11/2016 - 06/2018

www.kasdev.co.ke

Kenya

• Managed IT infrastructure for over 150 users, ensuring secure access, and strict enforcement of user permissions and access controls.

• Conducted weekly system updates, OS patching, and antivirus deployments to maintain security standards.

• Assisted in firewall management and monitoring for perimeter and endpoint protection.

• Supported secure backup and recovery solutions, ensuring data protection and integrity.

• Provided onboarding and offboarding IT support, with secure credential issuance and deactivation.

• Monitored network traffic and logs for potential vulnerabilities, and escalated security concerns proactively.

Licenses, Certifications & Awards

IT and Cybersecurity Risk Management Essential Training

Customer Satisfaction Tracking
Ticketing System Management

LinkedIn

04/2025

ITIL Foundation

Multi-Channel Support Strategies
Support Analytics and Reporting
Training and Knowledge Sharing

LinkedIn

12/2024

Static Application Security Testing (SAST)

Advanced Technical Support
Customer Success Strategy Development
Renewal and Upsell Processes

LinkedIn

11/2024

DevOps Foundation

Multi-Channel Support Strategies
Support Analytics and Reporting

LinkedIn

09/2024

Linux for PHP Developers

Basic Troubleshooting
Ticketing System Management

LinkeIn

09/2024

Videos

Candidate has no videos yet.

Meet with a CloudTask Success Rep

We help you choose the right candidate to interview this week.

30-minute intro call to discuss your needs
Get matched with 3-5 qualified candidates
Start interviews within 48 hours

Trusted by GTM teams at:

HubSpot
Salesforce
Apollo
Clay
Taboola
ZoomInfo

Hire Top Talent Now

Meet with our remote career assistant, and we’ll have Top Rated candidates ready to start working in 48 hours.

Hire Top Talent Now
Skip hiring hassle
Replacement guarantee
Cancel anytime