Ifeanyi
Customer Support Representative
$1,176.47 - $1,764.71
About
Customer & IT Support Specialist | Zendesk, HubSpot, Azure
Industry Experience
Technology
Healthcare & Life Sciences
Retail & E-Commerce
Public & Nonprofit Sector
Transportation & Logistics
Software Experience
Candidate Information
Availability
Full-Time
Work Arrangement
Remote
English Level
Near-Native Fluency (C1/C2)
Additional Languages Supported
Other
Roles Qualified For
Work Experience
Technical Support Specialist
04/2023 - Presenthttps://www.linkedin.com/in/ifeanyi-agorua-769b3a63/
Nigeria
Provided remote IT support to individual and small business clients.
Resolved 100+ technical issues, including Wi-Fi setup, Windows troubleshooting, printer configuration, and software installation.
Created step-by-step guides for clients, reducing repeat issues by 20%.
Simulated ticketing workflow using email/messaging platforms to manage and prioritize client requests.
Support Specialist
04/2019 - 04/2022https://www.linkedin.com/in/ifeanyi-agorua-769b3a63/
Nigeria
Responded to client messages, handled scheduling, and provided first-level technical troubleshooting.
Delivered consistent customer support via email, WhatsApp, and chat platforms.
Maintained strong client satisfaction by resolving requests quickly and professionally.
Technical Support Specialist
10/2017 - 09/2019https://www.linkedin.com/in/ifeanyi-agorua-769b3a63/
Nigeria
Provided on-site IT support for local users (software installation, networking setup, and system repairs).
Assisted students and small businesses with internet connectivity, printing, and antivirus setup.
Built early experience in customer-facing troubleshooting before transitioning fully to remote work.
Licenses, Certifications & Awards
Google IT Support Professional Certificate – Coursera / Google (05/2025 – 09/2025) Basic Troubleshooting – Coursera / Google (08/2025) Customer Satisfaction Tracking – Coursera / Google (08/2025) Ticketing System Management – Coursera / Google (08/2025)
Coursera / Google
03/2026
Videos
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