Ifeoma Hilda

Delivered front-line customer support across email, phone, and chat for various client concerns.

Handled appointment scheduling, calendar management, and reminders with precision.

Maintained client records and confidential communications with high attention to detail.

Drafted and maintained FAQ documents and response templates for support consistency.

Managed logistics coordination and tracked service delivery from start to finish.

Resolved product/service issues and ensured clients were fully supported post-resolution.

Assisted clients with flight bookings, changes, and service inquiries over calls and chat.

Created and managed travel itineraries, ensuring alignment with client needs.

Provided support with rescheduling, add-ons, and follow-up communications.

Answered questions about travel products and guided customers through decision-making.

Logged client details and correspondence into CRM systems for tracking and retention.

Provided empathetic virtual support to readers and followers via email, social media, and community platforms

Managed audience feedback, resolved inquiries, and maintained a positive brand voice across Pinterest (96K+ monthly views), YouTube, and Instagram

Created support-aligned content including FAQs, captions, and soft storytelling scripts

Skilled in Canva, Google Workspace, Book Creator, and basic SEO to streamline communication and improve engagement