Customer Service & Sales Support Specialist | 9+ Years in Client Support, Appointment Setting & Customer Retention
Irene Guadalupe
Customer Support Representative
$2,050 – $2,940/mo
About
With 3 years of sales experience and 6 years in customer support, I have developed strong relationship-building and communication skills. I am adept at understanding customer needs, resolving concerns, and contributing to customer satisfaction and revenue growth.
Industry Experience
Financial Services
Corporate Training & Development
Government Administration
Retail – Groceries
Software Experience
Candidate Information
Availability
Full-Time
Work Arrangement
Remote
English Level
Near-Native Fluency (C1/C2)
Additional Languages Supported
Spanish
Roles Qualified For
Work Experience
Account Executive
03/2025 - 05/2026https://www.hikaruservices.com/
United States
Promoted from Appointment Setter to Junior Setter based on performance and demonstrated ability to qualify and engage prospective clients. Conduct high-volume outbound calling (150–200 calls daily), perform soft credit checks, verify financial information, and assist clients through the debt relief enrollment process, ensuring complete documentation and budget assessments while delivering a positive customer experience.
Administrative Specialist
08/2019 - 03/2025https://worldstrides.com/en-us/teachers/programs/spanish-merida-mexico
United States
Supported Program Leaders, Account Managers, and families with financial aspects of educational travel programs, including registrations, payment plans, discounts, fundraising, and scholarship administration. Built strong client relationships through proactive account management, payment resolution, and consultative customer support, contributing to customer retention and program success. Promoted from Customer Service Support to Team Lead and later Senior Financial Services Representative based on performance and business needs.
Trainer
07/2017 - 07/2019https://afore.profuturo.mx/registro?utm_medium=paid&utm_source=Google&utm_campaign=G0026&utm_content=G0026A1&utm_term=G0026A&utm_id=G0026A&gad_source=1&gad_campaignid=21709756488&gbraid=0AAAAAoLcsVP5myMFrsr9bAPkYfE87_UDw&gclid=CjwKCAjwuuPRBhAnEiwA2Ji8ehja118vut1cEOuYAtipLotnqm_6tTL5Q_78D2WvIKPgdPgugUWT7hoCXhsQAvD_BwE
Mexico
Provided consultative retirement planning guidance to employees across multiple industries, educating them on IMSS retirement regulations, pension calculations, AFORE selection, and long-term investment strategies. Built trust-based relationships through financial education and needs-based consultations, contributing to account transfers and business growth for Profuturo. And I was a trainer of the new hires so they could get certified, without certification, they couldn't perform by law.
Licenses, Certifications & Awards
Establishing Team Goals and Responsibilities, and Using Feedback Effectively
Skillsoft
01/2023
Taking Responsibility for Your Accountability
Skillsoft
10/2022
Using Business Etiquette to Increase Your Professionalism
Skillsoft
10/2022
Building Trust with Business Ethics
Skillsoft
10/2022
Videos
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