Customer Service & Sales Support Specialist | 9+ Years in Client Support, Appointment Setting & Customer Retention

Irene Guadalupe

Top Rated

Customer Support Representative

Mérida, Mexico🇲🇽

About

With 3 years of sales experience and 6 years in customer support, I have developed strong relationship-building and communication skills. I am adept at understanding customer needs, resolving concerns, and contributing to customer satisfaction and revenue growth.

Industry Experience

Financial Services

Corporate Training & Development

Government Administration

Retail – Groceries

Software Experience

Monday.com

Time Doctor

RingCentral

Salesforce

Outlook

Candidate Information

Availability

Full-Time

Work Arrangement

Remote

English Level

Near-Native Fluency (C1/C2)

Additional Languages Supported

Spanish

Roles Qualified For

Customer Support Representative

Account Executive

Client Support Coordinator

Lead Generation Specialist

Work Experience

Account Executive

03/2025 - 05/2026

https://www.hikaruservices.com/

United States

Promoted from Appointment Setter to Junior Setter based on performance and demonstrated ability to qualify and engage prospective clients. Conduct high-volume outbound calling (150–200 calls daily), perform soft credit checks, verify financial information, and assist clients through the debt relief enrollment process, ensuring complete documentation and budget assessments while delivering a positive customer experience.

Administrative Specialist

08/2019 - 03/2025

https://worldstrides.com/en-us/teachers/programs/spanish-merida-mexico

United States

Supported Program Leaders, Account Managers, and families with financial aspects of educational travel programs, including registrations, payment plans, discounts, fundraising, and scholarship administration. Built strong client relationships through proactive account management, payment resolution, and consultative customer support, contributing to customer retention and program success. Promoted from Customer Service Support to Team Lead and later Senior Financial Services Representative based on performance and business needs.

Trainer

07/2017 - 07/2019

https://afore.profuturo.mx/registro?utm_medium=paid&utm_source=Google&utm_campaign=G0026&utm_content=G0026A1&utm_term=G0026A&utm_id=G0026A&gad_source=1&gad_campaignid=21709756488&gbraid=0AAAAAoLcsVP5myMFrsr9bAPkYfE87_UDw&gclid=CjwKCAjwuuPRBhAnEiwA2Ji8ehja118vut1cEOuYAtipLotnqm_6tTL5Q_78D2WvIKPgdPgugUWT7hoCXhsQAvD_BwE

Mexico

Provided consultative retirement planning guidance to employees across multiple industries, educating them on IMSS retirement regulations, pension calculations, AFORE selection, and long-term investment strategies. Built trust-based relationships through financial education and needs-based consultations, contributing to account transfers and business growth for Profuturo. And I was a trainer of the new hires so they could get certified, without certification, they couldn't perform by law.