Irene

Social media content management

Posting relevant content on social media pages

Coordination of training

Inbound calls

Some outbound calls.

Email marketing

Elevated brand presence by producing engaging social media content, including videos.

Contributed to the development of innovative marketing strategies and maintained the content calendar.

Spearheaded the complete overhaul of the membership database, achieving completion within a two-month timeframe.

Significantly improved client relations and resolved urgent member issues, exceeding KPI targets.

Managed the CEO’s schedule, organized key corporate events, and supervised front office operations.

Led and managed project teams for financial institutions’ service assessment, ensuring on-time delivery of key projects.

Improved service delivery standards by analyzing client interactions (virtual customer analysis, mystery shopping), editing feedback videos (Adobe Premiere), and incorporating voice-of-customer into reports.

Trained new team members in video editing and data analysis processes.