4 years of outbound sales experience in the US market selling to SMB and MM in industries like HR-Tech, Fintech, and Logistics.

Isaac

Customer Support Representative

Honduras🇭🇳

Industry Experience

Financial Technology (FinTech)

Human Resources Services

SaaS Platforms

Telecommunications

Software Experience

Aircall

Apollo

HubSpot

ZoomInfo

ChatGPT

Candidate Information

Availability

Full-Time

Work Arrangement

Remote

English Level

Native Fluency (C2)

Additional Languages Supported

Spanish

Roles Qualified For

Customer Support Representative

Work Experience

07/2024 - 03/2025

https://www.trykeep.com/

Honduras

-Gather invoices, financial statements, and any necessary documentation from

applicants to submit their application.

-Made 100-150 calls daily and completed email and text touches to follow up with

unresponsive applicants.

-Submitted between 50-60 applications every month, 100-120% of quota attainment.

-Conduct onboarding calls for new SMB customers to provide a clear overview of the

platform, capabilities, and credit approved.

01/2021 - 02/2022

https://www.siriusxm.com/

Honduras

-Cold called prepared lists of 150-200 leads daily to promote Sirius XM satellite radio

and streaming services.

-Enrolled 15-25 new subscribers weekly.

-Generated revenue of $1500-2500 per week for the sales department.

07/2023 - 06/2024

https://es.rocket.chat/

Honduras

-Generated at least 12 monthly SQLs and conducted discovery calls to qualify

potential leads.

-Generated $100-250k of potential ARR in the pipeline for AEs based on findings of the

discovery call.

-Respond, engage, and qualify inbound leads, and handle inquiries from trial users or

website visitors/live events.

09/2022 - 06/2023

https://www.usemultiplier.com/

Honduras

-Conducted outbound prospecting through cold calling, email sequences, and LinkedIn

outreach strategies to mid-market and enterprises in the Tech space.

-Booked and confirmed attendance of at least 8 demos monthly for EOR services.

03/2022 - 08/2022

https://www.deel.com/

Honduras

-Prospect potential customers in LATAM through email sequences, cold

calling, and LinkedIn outreach strategies.

-Book and attend 5 appointments with potential customers weekly.

-Fostered relationships with customers in the region to expand their

operations and retain business.

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