Isabel

Supported the project’s communication strategy by creating content, managing social media, and coordinating internal and external communications. Assisted in organizing events and documenting activities to strengthen visibility and community engagement. Developed skills in storytelling, digital communication, and teamwork within a social and cultural project.

Provided support to customers with online purchases, returns, and delivery issues through phone and digital channels. Handled complaints with empathy and professionalism, ensuring a positive customer experience. Collaborated with logistics and operations teams to resolve complex cases efficiently. Developed strong skills in problem-solving, active listening, and client relationship management.

Assisted U.S.-based customers with ride-related inquiries, account issues, and payment support through phone and digital channels. Resolved complaints with empathy and professionalism while maintaining high customer satisfaction. Collaborated with internal teams to ensure timely and accurate solutions. Strengthened skills in cross-cultural communication, problem-solving, and working under pressure in a fast-paced environment.

Taught English to students of different levels, designing lesson plans and interactive activities to improve grammar, vocabulary, and conversational skills. Adapted teaching methods to diverse learning styles and provided personalized support to ensure student progress. Developed strong communication, empathy, and coaching skills while fostering a positive and engaging learning environment.