Jade-Ann

Team Leader for a group of 14-18 Brand Advocate monitoring and analyzing their stats to get them to target by coaching and mitigating using different learning styles sharing best practices , making an action plan which gave me a 98%-100% success rate.

managed daily administrative operations and ensured a smooth and professional experience for all clients. My responsibilities included greeting and directing clients, managing phone and email correspondence, scheduling appointments, handling document intake and filing, and coordinating with each professional to ensure timely service delivery. I maintained confidentiality while dealing with sensitive legal and architectural documents, demonstrated flexibility in assisting different departments, and upheld a welcoming and organized office environment

As a Pharmacy Help Desk Agent supporting all Blue Cross Blue Shield (BCBS) clients under Prime Therapeutics, I provided critical frontline support in the Pharmacy Benefits department. My role involved assisting pharmacists, healthcare providers, and members with real-time claims processing, benefit verification, prior authorization inquiries, and troubleshooting rejected pharmacy claims. I ensured accuracy in interpreting plan benefits, maintained HIPAA compliance when handling sensitive health information, and delivered exceptional customer service in a fast-paced, compliance-driven environment. My ability to navigate multiple systems and communicate effectively helped resolve issues efficiently, supporting the continuity of patient care and medication access