Experienced B2B Sales Professional | 15+ Years Closing Deals in Legal, Web & Local Service Industries

J. Molina Law Firm

Paralegal → Office Manager → Operations Manager

6 Years | Progressive Advancement

Paralegal

Drafted and reviewed legal documents, contracts, and correspondence

Managed case files and maintained organized records for active litigation

Conducted client intake and supported attorneys throughout case lifecycle

Researched case law and prepared summaries for attorney review

Office Manager

Oversaw daily office operations and administrative staff

Managed scheduling, appointments, and client communications

Implemented filing systems and office procedures to improve efficiency

Handled vendor relationships, billing, and accounts payable

Operations Manager

Led firm-wide operations including staff supervision and workflow management

Developed and enforced office policies and compliance procedures

Managed budgets, reporting, and operational performance

Served as the primary point of contact between attorneys, staff, and clients

Streamlined processes to improve productivity and client experience

Here's a clean, accurate job description based on everything you've shared:

Back Office Manager — JZ Restoration

Oversees the operational and business development functions of a restoration services company. Responsible for building internal systems, managing client communication pipelines, and driving lead generation across residential and commercial markets.

Core Responsibilities:

Lead daily outreach to property managers, apartment complexes, insurance agents, and contractors to generate new business

Manage CRM, follow-up sequences, and sales pipeline to keep leads moving

Coordinate scheduling, estimates, and communication between clients and the field team

Build and maintain the company's online presence — website, Google Business Profile, and social media

Develop vendor partnerships and apply to preferred vendor programs (RealPage, etc.)

Design and implement automation systems for calls, leads, and client communication

Support expansion into new service lines within restoration and related industries

Focus Areas:

Lead generation · Business development · Operations management · Marketing · Systems & automation · Partnership building