Jahn
Customer Support Manager
$2,000.00
About
15 years of experience in the customer service and sales field at all levels with exceptional interpersonal, communication skills, and 7 years as a team leader
Industry Experience
Freight & Package Transportation
Appointment Setting Agency
Call Centers
Customer Service Agency
Customer Support Teams Agency
Software Experience
Candidate Information
Availability
Full-Time
Work Arrangement
Remote
English Level
Near-Native Fluency (C1/C2)
Additional Languages Supported
Spanish
Roles Qualified For
Work Experience
Customer Support Representative
03/2019 - Presenthttps://www.getaccept.com/
First line support and Technical support (Phone & Email Support)
● Support customers with basic technical support for current and past software releases..
● Assisted clients with general support to use proposal software analytics to improve conversion
and close rates,
● Assist customers through the channels, Chat and via email, in different areas such as
departments and businesses: It & Tech, Telecom & Media, Commercial Real Estate & Brokers,
Wholesale & Retail, Transportation & Logistics, Consulting & Professional Services
● Escalate support desk tickets to Level 2 in the most crucial circumstances and after considerable
time had been spent on a single ticket..
● Solved 95% of Level 1 tech support tickets without needing to escalate to Level 2 tech support
engineers
● Assisted customers with technical issues requiring a greater level of personalized care and in
greater length desired results.
● Troubleshooting & Problem Solving.
● Communication & Interpersonal Skills
● Analyzed problems and anticipated customers' needs
● Researched requests, checked availability, and, if necessary, recommended alternative products
https://www.linkedin.com/company/webhelpamericas/posts/?feedView=all
Colombia
OneLink is now CONCENTRIX
Floor Supervisor
● In charge of supervising agents daily.
● Train and evaluate staff, providing appropriate feedback regarding performance and training
requirements.
● Gather and disseminate information for status reports for presentation to management staff.
● Prepare presentations and represent the organization during speaking engagements.
● Coordinate daily with personnel to insure timely application processing.
● Identify corporate objectives organize needed resources, direct operational efforts to achieve
desired results.
● Attend and participate in meetings, seminars, and conferences.
● Researched accounts, answered questions, and worked with new customers
● Analyzed problems and anticipated customers' needs
● Researched requests, checked availability, and, if necessary, recommended alternative products
https://jobs.foundever.com/
Colombia
Site Colombia is now FOUNDEVER
Supevisor and Trainer Bogota, 2011 – 2014 Col.
● In charge of supervising agents daily.
● Train and evaluate staff, providing appropriate feedback regarding performance and training
requirements.
● Gather and disseminate information for status reports for presentation to management staff.
● Prepare presentations and represent the organization during speaking engagements.
● Coordinate daily with personnel to ensure timely application processing.
● Identify corporate objectives, organize needed resources, and direct operational efforts to achieve
desired results.
● Attend and participate in meetings, seminars, and conferences.
https://www.tp.com/es-co/ubicaciones/colombia/carreras/
Colombia
Customer Service Representative
● Communicated with customers daily
● Conveyed information clearly and accurately
● Assisted customers with inquiries and provided all pertinent information
● Build rapport and trust quickly with clients and colleagues
● Researched accounts, answered questions, and worked with new customers
● Trained both new and existing personnel in company's customer service protocol
● Analyzed problems and anticipated customers' needs
● Researched requests, checked availability, and, if necessary, recommended alternative products
● Handled customer inquiries and complaints
Licenses, Certifications & Awards
Inbound Certified
Hubspot Academy
01/2020 - 01/2022
Videos
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