Jairo

Working as a Customer Success Specialist taught me about organization. The main task was to onboard and guide new customers into a new platform based on telemetry, this tool gave them the opportunity to have more control about their business, so contact the IT manager, and probably other roles of importance, to make the first contact was crucial. Setting a meeting with video call tools gave us the opportunity to engage and put a face to this whole process, and then follow up a certain time frame to ensure the tool is being used and get as much advantage as possible from it. Other tasks include but are not limited to Business portfolio management, tracking processes, and E-learning engagement.

Completing a daily number of tasks following Onboarding and Off boarding processes, account creation and deletion according to customer requests, working with Software as a service all the time handling different apps and platforms, required to be E-tool knowledgeable, and more.

The IT customer support position was about providing a smooth and customized service in each interaction, we offered the service to a cellphone company in the USA, and handling different situations with different mobile devices was the main task. The functions included solving connection issues, providing assistance and guidance on different requests the user may have such as update, upload, download, set and reset processes, customer education, Apps knowledge, and more.