Customer Service Representative | 15+ Years in Customer Support, Virtual Assistance, Appointment Setting & Inbound Sales

At Arise in a remote setting, I managed 90–120 customer interactions per day and I made sure each contact had

a complete write-up in the CRM before moving on. That work supported a 98.5% customer satisfaction score.

What’s been consistent in how I work is taking time to understand what the person is asking before I respond. I

notice when key details are missing, and I clarify the question before I commit to an answer. This keeps the work

steady when teammates are in different locations and picking up the same queue.

I’ve used HubSpot to update tickets and document customer notes, and Google Calendar to schedule

appointments and confirm booking

CRM software, driving $75,000+ in

monthly recoveries and improving overall client portfolio performance.

●Negotiated payment plans and settlements through outbound calls and email using company

collections software, contributing to a 22% reduction in bad debt and increasing successful account

closures.

●Resolved billing disputes by documenting cases in company collections software, improving first-

contact dispute resolution by 30% and minimizing chargeback risks for clients. 

●Achieved 85–100% of monthly collection targets by consistently following up on delinquent accounts, negotiating payment arrangements, and supporting reliable recovery outcomes.

●Responded to 80–100 inbound calls daily using call center telephony systems, maintaining a 98%

satisfaction rate and supporting retention of long-term customer accounts.

●Processed $10,000+ in daily card and account payments through billing software, sustaining 100%

transaction accuracy and decreasing reconciliation issues for finance teams.

●Completed 50+ weekly account openings and closures in CRM tools, achieving zero data-entry errors

and accelerating onboarding and offboarding timelines.

●Logged customer interactions in CRM systems, enabling accurate reporting on call volume, customer

concerns, and service activity across shifts. 

●Processed $8,000–$12,000 in daily service payments via internal billing tools, upholding strict

compliance controls and lowering transaction dispute rates.

●Opened and closed 50+ customer accounts weekly using company software, ensuring timely

documentation, accurate records, and smooth onboarding/offboarding experiences. 

●Communicated product and account details clearly while updating company records, achieving a 27%

lift in first-call resolution and supporting a 17% increase in repeat customer retention.