Javier

● Led SDR initiatives, driving increased customer adoption across Web Hosting and Microsoft 365 products, with a focus on qualified sales opportunities.

● Designed and implemented sales enablement programs that increased sales performance by 15-20% for underperforming Account Managers.

● Optimized sales processes using KPI analysis, achieving a 20% boost in conversion rates, contributing to $100,000 in additional revenue toward the company’s $4.5M annual revenue goal for 2024. Maintained accuracy in financial records by preparing and submitting detailed revenue reports to the accounting department.

● Developed and delivered presentations for potential clients, increasing engagement and conversions.

● Led prospecting efforts, utilizing sales automation tools (Pipedrive CRM), which resulted in saving time and improving personalized outreach to clients.

● Implemented a proactive retention strategy that recovered 10% of lost clients, leading to the retention of $50,000 in revenue.

● Standardized sales pitch framework, coaching techniques, and sales enablement across a team of 25 international Account Managers (Europe, Canada, LATAM).

● Led seasonal campaigns, enhancing client engagement and achieving annual sales targets consistently.

● Reduced client cancellations by 50% by implementing monthly post-sales follow-ups, resulting in the retention of $120,000 in annual revenue.

● Improved campaign performance by 30% through internal email automation campaigns offering seasonal discounts and upselling opportunities.

● Developed a successful cold email approach that highlighted website and business deficiencies compared to competitors, leading to increased engagement and meetings.

● Leveraged AHREFS, Google Analytics, and Zoho CRM to measure marketing impact, refining strategies for better engagement.

Optimized Pipedrive CRM for better lead distribution and follow-up, improving conversion rates and tracking efficiency.

● Improved sales reps' performance through data-driven coaching and mentoring, focusing on key KPIs and best practices.

● Increased client satisfaction by 20% through post-sales audits and consulting, leading to improved retention.

● Provided expertise in Office 365 and Azure solutions.

● Improved sales reps’ performance and customer handling skills through data-driven coaching and mentoring

Improved cybersecurity for small and medium-sized businesses by educating clients about the risks of inadequate antivirus protection.

● Optimized lead follow-up and conversion rates by focusing on key KPIs such as conversion rate, sales cycle, deal value, and QA scores.

● Increased sales by 10% in 2021 through a campaign highlighting the importance of home security during the pandemic.

● Led an SDR team to prospect new clients for Norton and McAfee antivirus solutions, targeting small and medium-sized businesses.

● Managed sales pipelines and tracked KPIs to ensure consistent lead follow-up and conversion rate optimization.

● Implemented sales enablement strategies that improved overall team sales effectiveness and conversion.

● Recognized as a leader in achieving qualified sales targets through continuous improvement and strategic coaching of sales staff.

● Delivered regular presentations to clients, highlighting product benefits and successful strategies for upselling.

● Achieved top performer status for six consecutive months by leveraging strong soft skills, sales techniques, and best practices.

● Successfully managed full-cycle sales by building rapport, uncovering needs, educating clients, and handling objections effectively.

● Successfully transitioned from a customer care to a sales mindset through adaptability and continuous improvement.

● Managed the full cycle of sales, from lead creation and follow-up to closing and post-sales nurturing.