Jean

Summary:

Highly organized and detail-oriented Virtual Assistant with experience in administrative support, communication management, and task coordination. Skilled in handling emails, scheduling, data entry, and research to ensure seamless business operations. Proactive, reliable, and adept at multitasking in fast-paced remote environments.

Key Responsibilities:

• Managed emails, calendars, and appointments to optimize workflow.

• Provided customer support and handled inquiries professionally.

• Conducted online research and compiled reports for business decisions.

• Performed data entry, document management, and file organization.

• Assisted in bookkeeping.

• Ensured confidentiality and maintained a high level of professionalism.

Skills & Tools:

• Microsoft Office (Word, Excel, Outlook) & Google Suite

• Strong communication & time management skills

• Ability to work independently in remote environments

* Evaluating clients’ physical and mental well-being, identifying their needs, preferences, and abilities, and utilizing these factors to develop customized care plans.

* Collaborating with clients, their family and friend support networks, and healthcare professionals to implement and monitor care plans.

* Attending to clients’ concerns and providing counseling or intervention as necessary.

* Documentation of clients’ progress, including charting referrals, home visits, and other significant interactions.

* Periodic evaluation of clients’ progress and making adjustments to enhance outcomes.

* Following up with discharged clients to ascertain their satisfaction with services and to monitor their continued physical and mental well-being.

Customer Service Trainer

Nov 2021 - Apr 2023

Trainer for Financial Campaigns, Team Management, Metrics Reporting, HR Services, Training Delivery, Leadership, Training Assistant SupervisorsTrainer for Financial Campaigns, Team Management, Metrics Reporting, HR Services, Training Delivery, Leadership, Training Assistant Supervisors

Microsoft Excel, Training Delivery

Training Assistant

Mar 2021 - Nov 2021

Provide Support to New Hires for Financial Campaigns at Webhelp, Metrics Tracking, Communication Skill, Coaching Skills

Sales for a Utility Company located on Texas

Customer Service, Billing Process, Technical Support and Soft Sales for Telecommunication Service for a USA Company