Jeremy

I served U.S. military personnel and their families by managing healthcare-related inquiries with empathy and clarity. My responsibilities included:

Responding via phone, email, and chat to questions about eligibility, enrollment, claims, referrals, and appointments.

Accessing and navigating complex systems to verify benefits and update beneficiary information.

Coordinating medical authorizations and claim statuses, and resolving issues or escalating when needed.

Protecting client privacy and maintaining accurate records in accordance with healthcare confidentiality standards.

At Media Crush, I designed and executed sales campaigns for digital marketing and customer acquisition. My day-to-day responsibilities included:

Building and maintaining relationships with clients, both established and new.

Leveraging CRM systems and analytics to track campaign performance and optimize outcomes.

Closing deals on digital packages—helping clients achieve visibility and ROI across digital platforms.

Collaborating closely with marketing and support teams to ensure seamless campaign execution.

Working independently in a fast-paced, goal-oriented environment while implementing strategic outreach and client engagement.