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Jessica

Top Rated

Customer Support Representative

Colombia🇨🇴

$2,000–$2,499

About

Remote Customer Success & Business Development Specialist | 6+ Years Driving Technical Support, Sales, and Client Growth Across B2B and B2C Environments

Industry Experience

Sales Agencies

Marketing Agency

Software Experience

Candidate Information

English Level

Conversational Fluency (B1/B2)

Additional Languages Supported

Spanish

Roles Qualified For

Customer Support Representative
Customer Onboarding Specialist
Account Manager

Work Experience

Account Manager

05/2025 - Present

https://news.microsoft.com/

Colombia

Engagement Manager:

Guide software developer companies (SDCs) through the Microsoft Marketplace publishing process.

Conduct onboarding sessions and send welcome emails to new partners.

Provide go-to-market (GTM) sessions to help partners grow their business.

Coordinate with technical teams or specialists when needed.

Help partners understand how to become transactable and earn Azure credits.

Share resources and best practices to accelerate time-to-market.

Customer Success Specialist

05/2023 - 10/2023

https://www.leangroup.com/?utm_source=linkedin&utm_medium=LinkedIn+LSG&utm_campaign=SM+Accounts

Business Development Representative:

I am passionate about helping companies utilize our services to improve opportunities for growth and increase productivity.

I am dedicated to partnering with leaders to see if and how LSG can benefit their business.

Customer Support Representative

09/2021 - 02/2023

http://www.asurion.com

Colombia

Provide technical support for telecommunications services, assisting customers with troubleshooting and problem resolution.

Support sales efforts by identifying opportunities and promoting additional services.

Deliver prompt and effective solutions to ensure customer satisfaction and service continuity.

Licenses, Certifications & Awards

Candidate has no licenses, certifications or awards yet.

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