Joedy

1. Onboarding & Activation

Set up restaurant accounts—including menus, images, payments, delivery settings, and promotions—within 10 business days.

Deliver branded materials such as QR codes, web menu links, and promotional copy on schedule.

Coordinate launch support with the marketing team.

Complete admin training within required timelines and schedule a “go-live” call or visit.

2. Account Growth & Performance

Monitor restaurant order activity and conduct proactive check-ins.

Recommend improvements like lunch promotions, combo deals, and enhanced menu visuals.

Analyze promotion performance and suggest data-driven optimizations.

Educate merchants on customer engagement tactics (Instagram, WhatsApp, dine-in materials).

3. Retention & Support

Resolve issues quickly and escalate technical problems when needed.

Encourage promotional re-launches to increase slow-period order volume.

Execute the “Push to First 15 Orders” strategy to boost early success.

Audit menus regularly and flag conversion blockers (missing images, unclear descriptions, lack of deals).

1. Customer Onboarding & Support

Onboard new customers, collect required documentation, and guide them through the shipping process.

Provide clear communication, updates, and support to ensure a smooth end-to-end customer experience.

2.Logistics & Shipment Processing

Process shipments, prepare accurate paperwork, and facilitate customs clearance to avoid delays.

Track packages from origin to delivery and ensure all shipments were delivered safely and on time.

Maintain accurate records, receipts, and shipment documentation.

3.Operations & Process Management

Oversee daily business operations, coordinate with carriers, and resolve issues quickly.

Ensure compliance with shipment guidelines and international regulations.

4.Digital Marketing & Brand Growth

Create content aligned with the brand and publish it across social platforms.

Develop marketing strategies to target and reach the ideal audience.

Drive daily engagement and conversion-focused content to increase sales and customer inquiries.

Monitor analytics and adjust campaigns for stronger performance.