Jorge

As Senior Project Manager/Director of Operations, based remotely in the vibrant city of San Juan, Puerto Rico, I orchestrate a symphony of critical responsibilities with finesse and precision.

My days are filled with addressing client inquiries through a seamless blend of email, phone, and face-to-face interactions, always delivered with a professional touch that reflects the company’s commitment to excellence. I take pride in crafting meticulous Standard Operating Procedures (SOPs) and Service Level Agreements (SLAs) that streamline onboarding, ensuring every transition is smooth and efficient.

Overseeing the recruitment process is a cornerstone of my work, from defining business needs and sculpting detailed job descriptions to scouring talent pools, evaluating candidates, conducting insightful interviews, and coordinating with stakeholders, I leave no stone unturned. Reference checks and job offer negotiations are handled with care and expertise.

Beyond recruitment, I serve as a beacon of guidance, providing leadership coaching and tailoring development plans that empower others to sharpen their skills and reach their full potential. Leading projects for continuous improvement energizes me, as does building robust networks of clients and candidates within my specialized domain.

From identifying top-tier talent to securing successful placements and navigating salary discussions, I thrive at the intersection of strategy, connection, and execution.

At Outreachly, I lead Customer Success in the US to help our clients reach their sales and revenue goals using AI-powered, multi-channel outreach. I focus on creating a smooth, practical customer journey that drives real value.

• Customer Success Strategy: I create and guide success strategies that help clients get the most out of our tools, from the initial onboarding to ongoing support and growth.

• Retention & Growth: I collaborate closely with high-growth B2B companies, ensuring our solutions fit their needs and goals. I aim to build trusted partnerships that deliver results.

• Operational Focus: I manage the full customer experience, keeping service delivery smooth and reliable as we grow. I’m focused on ensuring we’re efficient and responsive as our client base expands.

• Data-Driven Decisions: I use data insights and AI tools to help clients identify growth opportunities and stay ahead. This means their sales teams have the support they need to achieve meaningful progress.

• Flexible Solutions: I offer a variety of service packages to meet different needs and budgets, ensuring every client can find a good fit with measurable returns.

At Outreachly, I’m committed to helping clients improve their sales outreach and achieve clear, actionable results.