15 years of a combine sales, administrative and business development experience, mostly in Tech, Retail, BPO and Real State industries in LATAM and No... More

- Client Relationship and Administration of the firm and personnel.

- Online business development, Project Management, Market Penetration & Sales Consulting services for more than 10 clients based in ES and US.

- Project Management, Market Penetration & Sales Consulting services.

- $15k + increase in net online sales per month for a El Salvador based company with operations in Nicaragua, China and eCommerce in US.

- $200k raised in investment for a US based client with a commercial plan.

- $100K + in sales in the first 3 months for a US based commercial project.

- US market opening (4 Clients within the first 4 months).

- Acquisition of 3 new local clients (Guatemala and El Salvador).

- Development of 3 new products for the company.

- Client Relationship and Account Management when required (Including visits to the US).

- More than $75K in sales after the first 6 months.

- Weekly and monthly sales and financial reports.

- I started as a customer service agent, then promoted to operations supervisor, and then promoted to Operations Manager.

- Management of a $250K/mo average invoicing account.

- Total headcount under my charge was 115 people on average.

- Operation Supervisors coaching and support.

- Operations goals reach and direct communication to the client.

- Compliance with SOW and all KPIs. Weekly and monthly reports.

Hiring and Retention Strategies.

Direct assistance to the Account Manager.