JP

As a Sales Manager with CloudTask, I was responsible for ensuring that the company’s sales team met performance goals. This was achieved by creating all sales scripts, templates, and cadences for the organization. I reported to the Senior Sales Manager.

CloudTask provides teams of outsourced sales, outsourced customer success and outsourced customer support experts, backed up by first-class technology and an experienced management team.

It was during this point in my career that I learned much about managing people and basing decisions on numbers and data, rather than anecdotal information.

The main takeaways from my time at CloudTask include:

- Learning how to maintain positive relationships with current clients. Keeping communication open with our POCs is of utmost importance.

- Managing sales teams. I learned how to build a loyal and productive team.

- Coaching. I took courses on coaching and learned how to help our sales representatives achieve their maximum potential.

I am especially proud that I was able to maintain the company’s most tenured accounts. This was in large part because of the open lines of communication that we had with each customer.

As the Revenue Enablement Manager with Vengreso, I am responsible for efficiently acquiring and maintaining satisfied customers as well as maximizing revenue through building an effective sales team and supporting technology.

My major roles include:

- Training and Onboarding for Vengreso’s global organization: I ensure that we properly train our new team members on our processes and tools they to be successful. This includes partner enablement for our 70+ referral partners.

- Process improvement: I’m responsible for helping to develop structured processes for our sales, marketing, customer success, and operations departments.

- Sales Tools & Technology: I handle our CRM oversight and processes with Hubspot. In addition, I manage our use of our applications and sales intelligence tools such as LinkedHub, Sales Navigator, Gong.io, Hippo Video, and many others.

- Sales Coaching: I oversee call monitoring management, presentation skill development, and prospecting best practices. I also handle the implementation of our sales methodologies such as Miller Heiman’s Strategic Selling, Conceptual Selling, and LAMP (Large Account Management Process).

As a leader, I am chiefly concerned with the personal growth of each member of my team as well as our clients. Putting the needs of others first fosters an environment where everyone wins.

Specialties: Sales | Remote Sales | Modern Sales

As Director of Operations, I oversaw all revenue-generating functions, including sales operations, business development, and customer success.

I was responsible for building and managing high-performing teams through strategic hiring, structured onboarding programs, performance optimization, and continuous coaching. I developed and executed sales strategies, improved operational workflows, and implemented data-driven processes to increase efficiency and conversion rates.

Additionally, I led new client acquisition initiatives, strengthened client relationships, and ensured exceptional customer experience from activation through long-term retention.

My leadership contributed directly to organizational growth, operational scalability, and overall revenue performance.

At SalesEight, I lead several assigned clients across outbound strategy, team performance, and operational excellence, training and mentoring reps while designing the systems that make the entire team more effective.

I oversee the full outbound engine, including prospecting frameworks, outreach execution, pipeline generation, and performance optimization. I develop sales playbooks, run weekly coaching sessions, conduct call reviews, and implement data-driven processes that improve conversion rates across every stage. I also work closely with leadership to align GTM strategy, refine workflows, and scale predictable revenue.

Key Achievements:

• Designed, launched, and managed a lead-scoring department that increased seller connect rates from ~3% to ~25% through improved targeting, enrichment, and sequencing.

• Implemented and optimized the company’s sales tech stack (HubSpot, Mailshake, Seamless.ai, Smartlead.ai), modernizing outreach and eliminating manual inefficiencies.

• Created and deployed high-impact email campaigns consistently generating 50%+ open rates, 15%+ click rates, and 5%+ reply rates.

• Built structured playbooks, objection-handling guides, and training programs that improved onboarding quality and boosted rep productivity.

I thrive at the intersection of people, process, and technology, empowering sales reps with coaching, tools, and data to consistently outperform.