Juan Camilo

Spearheaded the development of a new client account from the ground up, growing it into one of the company's largest business partner through consistent performance, trust, and strategic support.

Managed and negotiated freight lane rates daily with carriers to ensure profitability and competitiveness for the company.

Conducted ongoing rate negotiations with the client to align with market conditions while protecting company margins.

Monitored and adhered to customer-defined KPIs, ensuring service delivery met or exceeded expectations.

Acted quickly and effectively in high-pressure situations, providing timely solutions to minimize disruption and maintain client trust.

Developed, coordinated, and delivered training programs focused on practical communication and skill application.

Applied communicative and task-based learning methods to ensure skills were transferable to real-world scenarios.

Incorporated neuroscience-based techniques to enhance engagement, retention, and performance outcomes.

Adapted programs for diverse groups, including learners with special needs, creating inclusive environments that fostered long-term development and success.