Helping clients succeed through account management, operational excellence, and exceptional customer service.

• Manage AI-driven client portfolios: Oversee a portfolio of client accounts, ensuring successful implementation of AI solutions, strong relationships, and long-term growth.

• Drive revenue growth through AI adoption: Own revenue targets by supporting renewals, upsells, and strategic expansion tied to AI product utilization and performance impact.

• Lead AI onboarding processes: Guide clients through structured onboarding to ensure effective integration and timely adoption of AI tools and automation systems.

• Enhance retention through AI optimization: Use performance data and client feedback to improve AI usage, increase engagement, and reduce churn.

• Monitor AI performance metrics: Track KPIs related to AI implementation, analyze account data, and provide insights to support operational and strategic decision-making.

As a Customer Service Representative at Amazon, I was responsible for addressing and resolving customer inquiries and issues. This involved handling a variety of concerns, such as order tracking, product information, returns, and technical support. I focused on providing prompt and efficient solutions to ensure customer satisfaction while maintaining Amazon's high standards of service. My role required strong communication skills, problem-solving abilities, and a customer-centric approach.

My job involved interpreting a wide range of calls, including those related to medical services, social services, public services, and law enforcement, from English to Spanish and vice versa. I facilitated clear communication between professionals and Spanish-speaking individuals, ensuring that vital information was accurately conveyed in both languages. This role required strong linguistic skills and a deep understanding of the terminology specific to each field.