Juan Esteban

• Managed a portfolio of approximately 20 corporate client groups, serving as the main point of contact.

• Monitored and followed up on all open cases, ensuring resolution within established timeframes.

• Facilitated cross-department communication to accelerate problem-solving.

• Provided clear and consistent updates to clients, ensuring transparency and satisfaction.

• Lead payroll tax notices operations in Colombia for multiple Division Partners, including Namely and Execupay. Achieved complete elimination of pending cases for a terminated Division Partner within one quarter and manage approximately 25 weekly notices for Namely, ensuring compliance and client satisfaction. Provide technical expertise to the Colombian notices team.

• Post payroll tax payments and adjustments in the system with accuracy.

• Conduct research to identify and resolve discrepancies.

• Create and track cases to ensure timely resolution.

• Redirect notices to the appropriate internal teams.

• Maintain proactive communication with clients.

• Supported the development and management of operational and administrative reports to improve process efficiency.

• Assisted in administrative tasks and coordination of processes within the production area.

• Provided support in personnel management, including attendance control and internal HR processes.

• Developed skills in planning, organization, and effective communication in a corporate environment.