Juan Manuel

- Written Content Creation: Research and create high-quality written content, including:

● One-pagers, flyers, posters, and printed materials

● Blog articles

● Video scripts

● PowerPoint presentations

- Design Collaboration: Work closely with the design team to translate written content into visually engaging designs.

- Email Marketing: Develop and execute email marketing campaigns using platforms like Mailchimp to nurture leads and drive sales.

- Project Management: Manage multiple projects simultaneously, ensuring timely delivery and adherence to brand guidelines.

- Audiovisual Content Creation: Develop and edit short-form video content.

Content Review: Moderators review user-generated content to ensure it complies with the platform’s rules and policies. This can include text, images, videos, links, etc.

Policy Enforcement: Moderators must understand and enforce the platform’s policies, such as terms of service, community standards, and content guidelines. They need to determine whether the content violates these policies and take appropriate action.

Removal of Inappropriate Content: If content is found to violate the platform’s policies, moderators may remove it or take steps to hide it from users.

- Answer customer calls, listen to their concerns and questions, provide assistance and resolve problems.

- Assist customers in resolving technical, billing or other problems that may arise during the use of a product or service.

- Handle customer complaints and grievances effectively, investigate and provide solutions to resolve their problems.

- Manage social networks: planning, creation and execution of plans.

- Develop content grid for assigned brands.

- Ensure that the contents are in accordance with the guidelines provided in the strategy.

- Keep updated on trending and current news to generate timely content and newsjacking.

- Manage PQRs received through social networks.

- Ensure traceability of PQRs.

- Understand the business objectives and the needs of their users, responding from their specialty with quality and understanding the importance of their role within the business strategy.

- Daily monitoring of assigned brand networks.

- Execution of content in different platforms and new formats.