Juan Pablo

As a Client Service Coordinator, the primary focus is on ensuring exceptional client experiences by managing communication, addressing inquiries, and coordinating service requests efficiently. Responsibilities include maintaining strong relationships with clients, facilitating seamless interactions between departments, and ensuring the timely resolution of issues. This role requires excellent organizational skills, attention to detail, and the ability to anticipate client needs to enhance overall satisfaction.

Short-term contract. Ensure the implementation of strategic plans to accomplish objectives effectively.

Foster collaboration among diverse teams and departments.

Oversee performance outcomes, administration, and profitability of contracted agents and agencies partnered with Claro.

Facilitate the development of seasonal accounts for Life services.

Spearhead promotional campaigns, service enhancements, and value propositions for Life services.

Drive agent and agency retention efforts.

Provide training on systems and services to agents and offer ongoing support.

Project of 3 months: Identifying business opportunities and marketing strategies for clients includes evaluating the effectiveness of new campaigns compared to existing ones, as well as enhancing the value of current customers through the offer of additional services and sales. The goal is to maximize profitability through the efficient design and allocation of resources for campaigns and prospects, while staying constantly updated on industry trends and competition. Additionally, detailed reports on conversions, revenue, and expenses are generated, maintaining strict control over ROI, and feedback is provided to various departments to ensure synergistic work and maximize customer experience. Performance objectives are set and met both individually and as a team, leading a sales team to develop skills and achieve goals. Work time is precisely supervised through the system provided by the company, and quality is ensured by complying with ISO 9001 and ISO 17100 standards. Adherence to quality assurance policies and procedures supports the continuous improvement of the quality management system, thereby contributing to the achievement of the company's and the quality management system's objectives.

I worked for AKORN, providing Ground Handling services for "Silversea" and "Ponant... I was in charge of coordinating hospitality, customer service management, transfer-in, transfer- out, staff coordination and logistical support at the airport and hotels.

-Direct the operation and the people involved to comply with the standards established by the contracting cruise ship.

-Require compliance with the provisions of the Chilean authority on Covid-19 issues.

-Ensures adequate customer service from their arrival at the hotel until their departure to their country of origin.

Functions:Analyze the market situation,manage relationships, boost the brand, consulting in Sales of Mobility products (GPS) oriented to tracking solutions.

B2B sales, Customer prospecting, management indicators, customer management, and KPI compliance.

Objectives:

-Establish relationships with new customers and guarantee contracts to achieve the assigned sales objectives.

-Responsible customer experience and building solid relationships in the B2B segment in the markets of: Chile, Paraguay, Bolivia, Perú, Argentina, Ecuador and Uruguay. ( Latam).

I worked for a transportation leasing company in the USA, where I was responsible for organizing and overseeing cargo movement and delivery processes, as well as managing the supply chain. My role requires multitasking, problem-solving, and ensuring operational efficiency to maintain seamless logistics and timely deliveries.

Ensuring exceptional client experiences by managing communication, addressing

inquiries, and coordinating sales requests efficiently.

Follow up with sales cases and manage communications with Attorneys and other

departments.