Operations Supervisor | Driving Team Performance & Client Success Through KPI-Focused Leadership

As an Operations supervisor, it is my responsibility to supervise different teams and determine if they are achieving their goals based on the KPIs each of them has implemented. Additionally, I need to have potential meetings with clients to ensure a successful partnership and receive feedback.

Fluent English speaker with strong persuasive skills, responsible for handling inbound calls and selling hotel rooms to international clients. Consistently closed high-value sales by adapting language and tone to each customer, ensuring clear communication and trust. Led the team in sales for two consecutive months and was promoted to supervisor within six months due to outstanding performance and leadership potential.