Juan

Case Manager:

• Managed scheduling of meetings and phone calls to ensure efficient communication with clients and legal teams.

• Maintained constant communication with opposing counsel and defendant companies to facilitate case progress.

• Updated case trackers and maintained an organized system for personnel records, enhancing team collaboration.

• Managed the sales process by effectively engaging with decision-makers to present our services.

• Maintained an organized database of client information to streamline communication and follow-ups.

• Developed strong relationships with clients, enhancing customer satisfaction and loyalty.

Customer Service Representative:

Functions: customer service representative .

Achievements: providing solutions in the Walmart program such as refunds, replacements, cancellations, adjustments place order related etc