Juan

Spearheaded global retention strategy, scaling to 1700 annual renewals while driving expansion revenue

• Designed and implemented a renewal framework decreasing global churn by 5%

• Led development of Onboarding Playbook, resulting in an additional 3% global churn reduction

• Increased expansion revenue by 10% and reduced churn by 12% as Manager of CS Americas

• Drove product innovation by giving life to self-serve onboarding and client analytic tools.

The technology of Crisalix is based on Artificial Intelligence, Computer Vision, and Augmented Reality. It enables creating highly accurate 3D reconstructions of human bodies and the simulation of aesthetic procedures on them. Its disruptive technology is used by the world's most recognized plastic surgeons and clinics, enabling surgeons to show, educate and align expectations about how they would look after the procedure, even before starting.

Directed P&L for Latam indirect channel ecosystem, driving partner performance, growth, and loyalty

• Achieved a first-year OI increase of 250% for Argentina by transitioning to an indirect model

• Successfully negotiated removal of 20+ year exclusive agreements across Latam countries

• Designed and executed the first Brazilian and Mexican indirect channel model for SRM solutions

• Exceeded Sales and Operating Income targets as P&L leader for indirect channel organization