Experienced Client Success Manager & Dispatcher | 5+ Years in CRM Integration, Digital Marketing & Logistics | Skilled in Market Segmentation, Negotia... More

In my role at Park Street Imports, I focused on managing client relationships for international brands in the spirits industry, primarily handling logistics, compliance, and import processes into the U.S. market. My responsibilities included ensuring smooth, regulatory-compliant shipments and deliveries across complex supply chains while facilitating FDA approvals and navigating other U.S. regulations. I was responsible for coordinating between suppliers, distributors, and internal teams, with a strong emphasis on accuracy and customer satisfaction. My work resulted in enhanced client trust and high customer retention by proactively identifying and solving logistical challenges and maintaining regulatory adherence.

At MPCO Carriers, my position as a Logistics Consultant involved managing high-stakes transportation logistics across international markets, focusing primarily on timely, cost-effective shipments for large accounts. Here, I led the development of efficient scheduling processes and implemented best practices for managing complex logistics workflows. I worked closely with clients to address unique transportation requirements and optimized end-to-end logistics processes, meeting and often exceeding performance targets for timely and secure deliveries. My work at MPCO Carriers was instrumental in improving operational efficiency, which directly contributed to stronger client relationships and cost savings.

Spearheaded the launch of Fox Ordering in the Irish market, successfully expanding the company’s footprint in a competitive industry.

Built and nurtured strong relationships with restaurant owners, introducing them to a zero-cost, no-contract online ordering solution that increases their visibility and revenue.

Achieved top performance recognition by winning the "Watch Me Work" (WMW) competition twice and securing second place once, demonstrating exceptional sales and negotiation skills.

Identified and targeted key market segments, including independent restaurants, pizzerias, and Indian cuisine establishments, using data-driven insights to prioritize prospects.

Conducted cold outreach, follow-ups, and personalized presentations, converting hesitant business owners into long-term partners.

Negotiated and closed high-value deals, ensuring seamless onboarding and activation of restaurants on the platform.

Developed strategic sales approaches, emphasizing weekly payments, chargeback protection, and commission-based pricing, positioning Fox Ordering as a superior alternative to competitors.

Continuously refined sales techniques and adapted strategies based on market feedback to maximize conversions.