Juanita
$1,647.06
About
3+ Years in Customer Support & Success, in Retention & Upselling campaigns for Finance & Staffing companies
Industry Experience
Banking
Financial Services
Insurance Agencies & Brokerages
Software Experience
Candidate Information
Availability
Full-Time
Work Arrangement
Remote, Hybrid
English Level
Professional Fluency (B2/C1)
Additional Languages Supported
Spanish
Roles Qualified For
Candidate has not listed any job roles.
Work Experience
https://www.tp.com/en-us/industries/banking-and-financial-services/
Colombia
Teleperformance - Capital One International Bank.
Employed by Teleperformance worked as a customer service agent in Fraud Departament, resolving issues and handling different type of customer communication style.
https://www.tp.com/en-us/industries/banking-and-financial-services/
Colombia
Teleperformance- Capital One - Team Lead
Employed by Teleperformance as a Team Lead with outliers teams using the Performance Improvement Plan just in two weeks to meet the clients goals.
https://www.tp.com/en-us/industries/banking-and-financial-services/
Colombia
Teleperformance - Robinhood Support Fraud Back Office.
Pioneer in launching a new campaign within the same company, leader in the first line of back-office fraud in Colombia for Robinhood, handling cases, documentation, and fraud processes in bank accounts.
Customer Support Manager
06/2024 - Presenthttps://www.tp.com/en-us/industries/banking-and-financial-services/
Colombia
Teleperformance -Robinhood Customer Support Team lead.
Leader of the new hire teams, focused on preparing them to transition into operations without impacting account metrics. Pioneer in implementing a new project alongside a cross-functional team to track agents with the most impacted metrics, ensuring excellent and consistent results in a short period of time.
Licenses, Certifications & Awards
Candidate has no licenses, certifications or awards yet.
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