Julian

I have experience in tech support and cross-selling, as well as lead generation and appointment setting for maintenance and home service solutions. My work involves offering customers the right products and protection plans related to air conditioning, HVAC units, furnaces, plumbing, and electrical systems. I focus on helping clients find the best solutions from the company’s range of services, whether it’s ongoing maintenance, new equipment, or upgraded service options.

At my best month, I closed 110 deals, with an average of $250 per service, mainly for maintenance protection plans that covered both labor and parts, including annual maintenance.

I also worked with Vivint and Energy, two of the leading companies in home security and solar technology. We offered a full range of smart home solutions, including security systems, sensors, and cameras. I consistently ranked as a top seller for four consecutive months, closing major deals with both residential clients and large commercial accounts, including hometown businesses and warehouses.

AT&T – Technical Support & Sales Representative

Provided customer support and troubleshooting for cell phones, landlines, and internet (fiber and copper) connections, along with related devices. Assisted customers with modem, router, and booster setup, resolving connectivity and performance issues. Offered upgrades and cross-selling opportunities for new plans, devices, and protection services. Guided clients through technical configurations and service activations, ensuring satisfaction and long-term retention. When customers experienced connection loss or service issues, identified and offered customized solutions to optimize their current setup and improve overall service performance, and finally top seller for 2 months.