Julian

Appointment Setter for a Spanish marketing agency, where I used Apollo.io to identify and qualify leads across multiple niches. I conducted outreach to offer website creation or optimization services tailored to each prospect’s needs, and maintained organized follow-ups and pipeline tracking within Trello.

Provided general virtual assistance for a U.S. client. Conducted detailed research on the complete process of uploading a labor law course to Udemy, outlining every step without omitting any requirements. Supported the search, evaluation, and hiring of another virtual assistant to take on an additional task. Researched HR events in San Diego, California for 2025, identifying relevant opportunities where she could apply to present as a speaker.

Handled lead generation and appointment setting via LinkedIn for a Spanish data analytics, testing, and e-commerce personalization company. I used Octopus to automate and manage outreach campaigns, identify potential prospects, and engage decision-makers across different industries. I maintained an organized and updated pipeline in Trello, ensuring consistent follow-ups, accurate tracking of conversations, and smooth coordination between outreach stages. This role strengthened my ability to manage high-volume prospecting workflows while maintaining clear, professional communication with potential clients.

Supported 20–30 international guests per shift, providing customer support in English and Spanish across boutique hotels and hostels. Resolved guest complaints, overbookings, and operational issues in high-pressure, high-turnover environments while maintaining service quality and operational standards. Implemented a QR-based digital check-in process that reduced paper usage by 80% and decreased average check-in time to 4–6 minutes. Performed night audits, cash closing, income reconciliation, and daily operational reporting. Trained and coached 7+ front desk agents, improving onboarding speed, service consistency, and shift autonomy.